Job Description

Senior Employee Services (HR Direct)

About Applied

Applied Materials is the leader in materials engineering solutions used to produce virtually every new chip and advanced display in the world. Our expertise in modifying materials at atomic levels and on an industrial scale enables customers to transform possibilities into reality. At Applied Materials, our innovations make possible the technology shaping the future.

Summary:

This position is an integral part of the HR Shared Services Team providing regional/global support as first line HR support for employees, managers, and HR colleagues.

Key Responsibilities and Deliverables:

• Resolve HR operational queries from managers, employees, and HR colleagues within the agreed upon service levels.

• Monitors & handles employee requests through case & knowledge management tool, emails, drop ins and HR calls throughout the day, ensuring professional and quality outcomes.
• Focused on Continuous Improvements - solicit regular feedback and proactively recommend and implement solutions to ensure processes and service levels meet and exceed expectations.
• Conducts Quality Checks \xe2\x80\x93 ensures documents for training and process execution are updated, readily accessible, and supports business continuity
• Provide informal guidance and support to team members.
• Provides policy and process support: Serves as an interface to the HR Centers of Excellence (like Staffing, Learning, Benefits etc.), HR Business Partners and non-HR functional departments (like IT, Facilities, Security etc.) to appropriately and effectively resolve/escalate/facilitate resolution of requests.
• Maintains team professionalism in confidentiality, integrity, and company data protection.
• Possesses strong problem-solving abilities and can work effectively with minimal supervision.

Skills, Knowledge, Experience

Problem Solving in context to HR Operational issues \xe2\x80\x93 knowledge and experience in HR operational programs/activities, resourceful and innovative, resilient

System and Tools \xe2\x80\x93 In-depth knowledge and experience in ServiceNow (Case management tool) and Workday (ERP System) or a comparable HR Tool/System.

Advanced excel skills to provide reporting, analytics, and performance dashboards

Experience: 5 to 7 years

Performance Behaviors:

Integrity \xe2\x80\x93 maintaining confidentiality

Professional Skills \xe2\x80\x93 Strong Customer Orientation, Problem Solving, Communication, Learning Agility

Applied Materials is committed to diversity in its workforce including Equal Employment Opportunity for Minorities, Females, Protected Veterans and Individuals with Disabilities.

Qualifications

Education: Bachelor\'s Degree

Skills

Certifications:

Languages:

Years of Experience: 4 - 7 Years

Work Experience:

Additional Information

Travel: No

Relocation Eligible: Yes

Applied Materials is an Equal Opportunity Employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law.

Applied Materials