Job Description

5000+! That's how many people the curious and inspiring team you will work with. Join our P&O Services Organization where you will be part of one of the largest, most complex and impactful organizations which is touching every part of our business.

Your responsibilities include, but are not limited to:

• The purpose of this role is to provide second level expert services for employees, managers and HR community in APAC in the area of Payroll processes and act as a subject matter expert for these services.
• Responsible for the country payroll processes and ensure the accuracy and timeliness. To ensure that SLAs are consistently met and high customer satisfaction. Look after answering complex queries and transactions, which could not be solved by Hire-to-Retire team, as Tier 2.
• Lead and support for the transition period of project implementation (eg. payroll vendor change, payroll migration project, etc)
• Lead/ Chip in to projects in scope for Payroll Team to standardize across the countries. Ensure compliance in line with Data Privacy and Protection guidelines and other relevant legislation.
• Act as subject matter expert for Payroll processes and provide support for the transition period of project implementation (eg. payroll vendor change, payroll migration project, etc).
• Deliver training to Payroll Specialist in order to increase their first contact resolution rate. Raise requests that cannot be resolved directly to the appropriate experts e.g Tier 3.
• Maintain and sustain the Knowledge Base and How2HR for countries in scope. To provide mentoring or training for onboarding purpose and perform other tasks as assigned by Line Manager

Minimum requirements

What you'll bring to the role:

• Leadership SELF We are authentic leaders, using feedback and reflection to better understand ourselves and our impact on others and Digital & Technology Savvy, Improves business performance by leading change through innovating, advocating and implementing digital and technology solutions
• Business Mindset - Takes account of Novartis business imperatives and financial indicators when taking decisions, allocating resources, directing work and/or managing budgets
• Organizational Savvy - Manages and communicates effectively with different audiences using compelling arguments and maneuvers comfortably through people-related organizational dynamics
• Managing Change - Quickly adapts to match shifting demands of different situations and operates effectively during times of uncertainty
• Being Resilient - Effectively rebounds from setbacks and adversity when facing difficult situations and Operational Excellence - Navigates processes and procedures to get things done while focusing on continuous improvement whenever possible

Desirable requirements

• Bachelor's degree in HR/other related field is preferred with Excellent English spoken and written skills
• 5-6 years of working experience in SSC, HR/SAP System environment is a must and Multiple country HR regulations knowledge with international environment/team/global company preferred is preferred (Previous experience with Australia payroll is required)

Why Novartis?

766 million lives were touched by Novartis medicines in 2021, and while we're proud of this, we know there is so much more we could do to help improve and extend people's lives.

We believe new insights, perspectives and ground-breaking solutions can be found at the intersection of medical science and digital innovation. That a diverse, equitable and inclusive environment inspires new ways of working.

We believe our potential can thrive and grow in an unbossed culture underpinned by integrity, curiosity and flexibility. And we can reinvent what's possible, when we collaborate with courage to aggressively and ambitiously tackle the world's toughest medical challenges. Because the greatest risk in life, is the risk of never trying!
Imagine what you could do here at Novartis!

Commitment to Diversity & Inclusion:

Novartis is committed to building an outstanding, inclusive work environment and diverse teams representative of the patients and communities we serve.

Join our Novartis Network:

If this role is not suitable to your experience or career goals but you wish to stay connected to hear more about Novartis and our career opportunities, join the Novartis Network here: https://talentnetwork.novartis.com/network

Functional Area

Human Resources

Division

CTS

Business Unit

HR NBS

Employment Type

Regular

Commitment to Diversity & Inclusion:

Novartis is committed to building an outstanding, inclusive work environment and diverse teams representative of the patients and communities we serve.

Shift Work

Yes

Early Talent

No