Job Description

DESCRIPTION We are looking for a bright, enthusiastic, and analytical candidate with a strong ability to solve problems and simplify processes and execute in the space of operational and supply chain excellence in Amazon India business. This becomes all the more challenging in India where the mode of business is marketplace. The Sr. Ops Associate supports the team that works with sellers to help improve their success at Amazon by building and nurturing an operational partnership. The associate will help to create an engaging experience for our seller partners by driving issue resolution in a timely manner. He/She will have the opportunity to identify improvement opportunities in supply chains, create solutions for it and pro-actively identify potential issues before they surface. This position requires strong self-motivation, self-starting and multi-tasking skills. The ideal candidate will have the ability to work closely with sellers, Amazon Ops and Planning and Ops Managers to solve day-to-day inbound operation problems. Key job responsibilities Handle the day-to-day volumes of the assigned tasks and ensure the given SLAs (Service Level Agreement) are met per quality standards. Delivers on multiple deadlines and priorities compulsively as a self-directed individual, comfortable with a fast-paced, ambiguous environment. Developing and updating reporting focused on key operational performance indicators. Responsible to manage tactical planning and drive execution of assigned tasks Ensure seller / vendor operational performance delivery inline with targets Retrieve and analyze data using Excel, Access, SQL or other data management systems Monitor project execution and ensure that the project delivery is to the appropriate levels of quality and in line with its target date, ensuring the overall integrity within the program About the team Business and Operations Excellence (BOX) Team is designed to guide and assist sellers to ensure seamless experience while working with Amazon systems. The responsibilities include providing support to sellers in improving their capabilities to ensure seamless business operations. The candidate will assist sellers to get well versed with various Amazon tools, provide support for inbound management and drive operational excellence initiatives with sellers. These tasks include, but are not limited to, assisting in Fulfillment Center (FC) appointment management process, interacting/coordinating with the sellers, identifying and correcting gaps in processes, maintaining records of work received and work performed etc. We are open to hiring candidates to work out of one of the following locations: Bengaluru, KA, IND BASIC QUALIFICATIONS - Bachelor\'s degree - Speak, write, and read fluently in English - Experience with Microsoft Office products and applications - Experience with Excel PREFERRED QUALIFICATIONS - Proven analytical skills and demonstrated ability to manage the business \'by the numbers\'. Must be metrics-driven. Excellent written and oral communication and presentation skills and the ability to express thoughts logically and succinctly. Deep understanding of and passion for e-commerce desired Experience with e-commerce, retail, advertising, or media would be an advantage Entrepreneurial drive and demonstrated ability to achieve stretch goals in an innovative and fast-paced environment MBA preferred

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