Job Description

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Department overview:

As a global leader in trade and transaction reporting, the Global Regulatory Reporting Solutions team have been providing Reg Tech solutions for over two decades. Our cloud-based, cross regulation SaaS platform allows banks, brokers, hedge funds, asset managers, insurance companies and corporates to comply with global regulatory requirements. We are a diverse team acting on behalf of our global customers. S&P Global values focus on inclusiveness, collaboration and integrity and our management strive to provide a work environment that encourages our colleagues to achieve their full potential. Our support team is expanding, and you will play an important role in continuing to make it all happen. You will be joining a team of problem solvers and solution finders with a passion for providing the very best customer experience in a fast-paced environment. We are a diverse team supporting our global customers.

Position Summary:

We are looking for a someone who can provide exceptional customer experience to a broad range of clients and ensure the fast and effective management of client workflows to join the S&P Cappitech Support and Operations team. The ideal candidate will be comfortable in communicating with clients, answering regulatory queries, and resolving daily reporting issues. Ideally the candidate will have some experience in EMIR, MiFID, ASIC, CFTC, SEC and\\or SFTR. The role is client facing and requires a high degree of technical competence. The successful candidate should have both strong analytical and problem-solving skills. He\\She will be required to use both technical skills and financial\\regulatory knowledge to resolve issues.

Duties and Accountabilities:

• Dealing with customer enquiries and requests and managing them efficiently and in a timely manner until resolution
• Helping clients understand how the solution works and how to resolve reporting issues.
• Coordinate with application support and development teams on identifying bugs, issues and testing fixes.
• Escalate issues in a timely manner and ensure follow and resolution.
• Assist in validation or UAT for issue resolution.
• Working on Client specific projects
• Work on Root Cause Analysis for data inconsistencies
• Troubleshoot client inquiries and issues involving reviewing client data in different formats, i.e., excel file, JSON, XML, FpML messages and comparing against our mapping sheets, technical specifications, business requirements to resolve issues or identify system bugs.

Education and Experience:

• Bachelor\'s or master\'s degree in business administration, technology, or similar discipline
• Any Financial Course FRM, CFA etc. is preferred.
• Intermediate Knowledge of Excel, SQL, API
• 5- 7 years of experience in financial markets business or fintech
• Understanding of the trade lifecycle for major financial asset classes across securities Finance, exchange-traded, and OTC derivatives
• Good Understanding of the financial markets and Regulatory Reporting Regimes (SFTR/MiFID/EMIR)
• Ability to grasp concepts of a technical nature.
• Querying and extracting data from a database
• Knowledge of other vendor systems is preferred.

Interpersonal Skills & Abilities:

• Attention to detail.
• Quality oriented and strong analytical skillset
• Strong communication (both verbal and written) and interpersonal skills.
• Excellent problem-solving skills
• Ability to handle large volumes of data.
• Ability to work on own initiative and teamwork.

• Highly motivated, disciplined, confident and a team player. The ability to adjust to shifting priorities is a must.
• Committed to high quality output.

The Location: Noida, India

About Company Statement:

S&P Global delivers essential intelligence that powers decision making. We provide the world\'s leading organizations with the right data, connected technologies and expertise they need to move ahead. As part of our team, you\'ll help solve complex challenges that equip businesses, governments, and individuals with the knowledge to adapt to a changing economic landscape.

S&P Global Market Intelligence partners with customers to broaden their perspective and operate with confidence by bringing them leading data sources and technologies that embed insight in their daily work.



Equal Opportunity Employer

S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment.

If you need an accommodation during the application process due to a disability, please send an email to: and your request will be forwarded to the appropriate person.

US Candidates Only: The EEO is the Law Poster describes discrimination protections under federal law.

20 - Professional (EEO-2 Job Categories-United States of America), OPRTON202.1 - Middle Professional Tier I (EEO Job Group)

Job ID: 287386
Posted On: 2023-06-26
Location: Noida, Uttar Pradesh, India

S&P Global