Job Description

• 10+ years of IT network operations experience.

• Must be able to adapt to change with new technology and procedures in a fast-paced environment.

• Able to work with minimal supervision and handle multiple concurrent tasks and projects.
• Project Management - Able to lead or assist with IT Projects.
• Documentation \xe2\x80\x93 Strong support documenting procedures and diagrams (using Visio) supporting Data Centers and NOC.
• Time Management \xe2\x80\x93 Ability to prioritize workload and manage outages

• Escalations \xe2\x80\x93 Analyze and troubleshoot alerts to quickly determine course of action
• Process Improvement \xe2\x80\x93 Always look for process improvement within NOC and for IT team.
• Strong communications - Strong written skills to send communication to all levels in the organization.
• Strong verbal skills adhering to company\xe2\x80\x99s customer centric values and professionalism. Able to moderate conference calls to address conflict with others constructively to resolve issues and outages.
• Strong team player \xe2\x80\x93 Be proactive to ensure procedures are adhered in the NOC and cross-train to enhance skill set with peers
• Worked with ITSM ticketing system using Cherwell.
• Ability to work well under pressured with other team members and independently

Technical skills and Troubleshooting * Strong with diagnosing IT alerts, events or issues daily.

• Solid background working with systems, networking and hardware. e.g. Cisco routers, switches, UCS blades, Pure, Nimble and systems such as Windows, 2012, 2016 server and IOS.
• Proficient and familiar with Cloud platform and infrastructure. Azure and AWS preferred.
• Familiar with monitoring tools such as Logic Monitor, Splunk, VictorOps, Extrahop and any APM tools (e.g. App Dynamics, Dynatrace).
• Strong understanding in Splunk products such as logs/events, ITSI and OnCall/fka VictorOps. Able to apply common characteristics data structure based on user-defined field and translate into readable dashboard automation alerting and escalation.
• Familiar supporting Data Center facilities, power redundancy, racking & uncracking equipment up to 50 lbs and cabling (Fiber, Cat5, Twinax cables, etc.) Requires occasional travel.
• Understanding of CI/CD process and Devops.

• Familiar with enterprise backup systems (eVault, Cohesity, Veeam, or Rubrik)

• Experience with Virtual Servers such as VMWare and vMotion process

Daily Operations * Monitor and respond to alerts and current issues concerning IT operations and services.

• Respond, track and resolve issues with ticketing system and follow problem management guidelines.

• Work with vendors for maintenance, testing and repair IT systems and circuit issues.
• Direct and provide functional direction to Information Technology staff (Support Technicians and Senior Systems Technicians).

• Recommends, authors, publishes, and maintains Data Center & Network Operation
• Policy, Procedures, Standards and Guidelines.

• Ability to provide guidance instructing vendors to assist in remote tasks at data centers.
• Familiar with IT Change Management and Problem Management process.

• Support Asia IT Infrastructure

Preferred Qualifications * CCNA certification

• MCSE

• Bachelor\xe2\x80\x99s degree or above

• AWS and Azure Infrastructure

Responsibilities:
Eligibilities:

Fint Solutions