Job Description

This is where you save and sustain lives

At Baxter, we are deeply connected by our mission. No matter your role at Baxter, your work makes a positive impact on people around the world. You\'ll feel a sense of purpose throughout the organization, as we know our work improves outcomes for millions of patients.

Baxter\'s products and therapies are found in almost every hospital worldwide, in clinics and in the home. For over 85 years, we have pioneered significant medical innovations that transform healthcare.

Together, we create a place where we are happy, successful and inspire each other. This is where you can do your best work.

Join us at the intersection of saving and sustaining lives\xe2\x80\x94where your purpose accelerates our mission.

About Us

Nothing changes if nothing changes, which is why Baxter is transforming our global IT function\xe2\x80\x94into one that will strengthen partnerships and enable smarter, more efficient and connected business processes. In the dynamic healthcare industry, we need to be ready to face new challenges and opportunities. As we learn, we must be agile and innovative to reveal new ways of working. Technology and our digital capability will help create a more efficient and innovative ecosystem to enable our employees, customers and products to drive better outcomes for patients worldwide.

We are at the critical intersection where robust IT infrastructure and networking support meets the physicians, nurses and care givers who save and sustain lives. Together, we can build upon Baxter\xe2\x80\x99s rich heritage to advance the next generation of transformative healthcare innovations. Together, we can change how IT meets healthcare. Together, we are Baxter.

This is where technology fuels purpose-driven work. Where your purpose accelerates our mission.

Title: Sr Manager, IT-CRM Platform Management

Location: Bangalore

Your role

We are currently looking for a Sr Manager, CRM Platform Management, and design tasks required for the up keep of the platform across CRM space and suite of CRM products. The Sr. Manager will create deliverables that help manage the multiple, parallel releases and environments across all CRM teams (Sales, Services, Marketing, etc.,) They enable and orchestrate the delivery of targeted business outcomes through facilitating and making technical decisions.

What you\xe2\x80\x99ll be doing

The Sr. Manager will demonstrate competencies across two key dimensions:

Guide and Implement Solutions

• Works closely with the product managers, product owners and architect peers (e.g., enterprise, business, information, security and solutions architects) to enable agility, scalability and resilience to support required product needs throughout product life cycles.
• Lead Salesforce architecture and technical team; design, create and enhance application architecture and assist the client to shape their architectural vision and roadmap plan.
• Design and instruct the solution framework to the Salesforce development team.
• Translate business requirements into manageable technical tasks combining technical expertise with business knowledge on Sales, and Services
• Create PoCs for the client to help them understand the proposed solution and also drive the solution meetings with Customers.
• Understand the User Stories and provide accurate work load estimates.
• Leads the analysis of the current technology environment to detect critical deficiencies, legacy and technical debt, and recommends solutions for improvement. Stay current on Salesforce releases
• Coaches, mentors and collaborates with technical and functional subject matter experts and peers to develop technology architecture that enables and drives new business capabilities and operating models.
• Defines high-level migration plans to address the gaps between the future and current state, typically in sync with the IT budgeting or other capital planning processes.
• Documents necessary architecture design and analysis work, possibly including project postmortem documentation and metric collection
• Collaborates with business constituents, leverage other architecture team members and SMEs, project teams and staff in various IT functional areas as needed to fulfill the responsibilities described above.

Derive Future-State Technology Architecture, Analyze and Evaluate Investments

• Consults on, technology implementation activities to harmonize systems with the enterprise technology architecture and identify when it is necessary to modify the technology architecture to accommodate immediate or future project needs.

• Oversees and facilitates the research, evaluation, and selection of technology and product standards, as well as the design of standard configurations
• Works with architecture peers in other product areas and across platforms and with Enterprise Architecture to analyze business context (business strategy and trends), as well as change requirements from other architecture viewpoints (such as business, information and solution) to derive the future-state technology architecture. This includes defining the requirements, principles and models that guide technology decisions for the xxx ecosystem.
• Drives digital innovation by leveraging innovative technologies and approaches to renovate, extend, and transform the existing core technology base.
• Leads the analysis of technology industry and market trends to determine their potential impact (thru PoC) on the technology architecture, organizational impact (for example, on skills, processes, structures and culture) and financial impact.
• Guides technology investment decisions based on analysis and evaluation to drive targeted business outcomes while ensuring nonfunctional requirements are met.

What you\xe2\x80\x99ll bring

• At least a Bachelor\xe2\x80\x99s degree in computer science, information technology, system analysis or a related study, or equivalent experience
• 10+ years of design and implementation experience in IT
• 5+ years of experience with full Salesforce Implementations, with at least 2 of the following clouds - Sales, and Services. Additional Community cloud experience is an advantage.
• Certifications in Platform Development 1, Salesforce Administrator, Salesforce App Builder
• Certification in Sales or Service Cloud is a minimum mandatory requirement
• Specialist knowledge on packages related to Salesforce.com such as CPQ, Conga, is desirable
• Expert knowledge in SQL/SOQL/APEX/Dataloader/LWCs. Java/C++ is an advantage
• Knowledge on XML, SOAP and REST APIs
• Good Understanding and working knowledge of Agile Methodologies
• In-depth understanding of CI/CD concepts, Security, Compliance, Encryption, Audit, Data Residency, etc. and the ability to guide implementations.

Skills & Characteristics:

• Experience delivering CRM capabilities that span multiple product areas and industries

• Knowledge of many, if not most, components of an enterprise technology architecture
• Understanding of SDLC methodologies (such as waterfall, spiral, agile, rapid prototyping, incremental, and DevSecOps, synchronize and stabilize)
• Knowledge of IT service management (ITSM) and Information Technology Infrastructure Library (ITIL). Knowledge of IT standards and controls
• Demonstrated ability to work well with others and be respected as a leader, with excellent interpersonal skills in areas such as teamwork, facilitation and negotiation
• Excellent planning and organizational skills
• Excellent analytical and technical skills
• Strong communication (verbal/written/listening) skills.
• Experience working in remote teams across continents & time zones is a plus.
• Understanding of network and security architecture
• Organizationally savvy, with understanding of the political climate of the enterprise and how to navigate obstacles and politics. Displays intellectual curiosity and integrity
• Ability to understand the long-term (\xe2\x80\x9cbig picture\xe2\x80\x9d) and short-term perspectives of situations and how they relate to achieving targeted business outcomes
• Ability to quickly comprehend the functions and capabilities of existing, new and emerging technologies that enable and drive new business designs and models
• Trusted and respected as a thought leader who can influence and persuade business and IT leaders and IT development teams.
• Technology neutral: remains unbiased toward any specific technology or vendor choice, and is more interested in results than personal preferences
• Motivated and driven by achieving long-term business outcomes
• Ability to balance the long-term (big picture) and short-term implications of individual decisions

Reasonable Accommodations

Baxter is committed to working with and providing reasonable accommodations to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please send an e-mail to Americas_TTA@baxter.com and let us know the nature of your request along with your contact information.

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