Job Description

Job Family Descriptor

Lead, plan and guide configuration management of all organizational processes and systems in terms of their development, deployment, assessment and improvement; Drive process improvement, quality, transformational initiatives, operational excellence and other related best practices across organization. Deploy process improvement processes (Q2C, new product introduction) across the organization; Procure buy-in from senior leadership for deployment of Business Excellence framework. Responsible for ensuring that services, products, processes and facilities are in compliance with BBPF/ETOM framework, and government regulations (TRAI etc.). Develop TBEM application document, identify areas of improvement and criteria for each function, Establishes quantitative measurements and techniques for measuring quality and drive improvements. Drive and monitor process definition and documentation of various business processes by teams. Conduct process and product quality audit, ISO audits and documents inspection records. Coordinate the ICSAT survey each year and analyze survey report findings. Present ICSAT survey findings and analysis to Senior Management and functional teams. Work with functional teams to identify significant Q2C projects and identify problem areas. Use statistical tools such as control-impact matrix. Conduct Quality related training programs for functional/cross-functional teams.

Broad outline of the Role

Design and implement optimized end-to-end work-streams (including processes, tools, responsibility definitions and measures) to improve business management and performance. Provide inputs around processes and deployment of reference models to internal TCL teams;Deploy process improvement processes (Q2C, new product introduction) across the organization; Ensure a unified process adoption around new product introduction and related risk assessment and minimize revenue leakages. Capable of identifying key issues and priorities and focusing on these to deliver required results with minimal direction and supervision.Able to independently resolve complex projects, issues, challenges encountered. May be an individual contributor or may lead/mentor small team. Tactical role which provides a marked contribution to defining the direction of new products, processes, standards or operational plans based upon business strategy, with a significant mid term impact on business unit overall results. Education: BE/Btech and MBA Experience: 8-12 years

Purpose - Broad objective of the role

Operating Network - Key External

Operating Network - Key Internal

Size and Scope of Role - Financial

Size and Scope of Role - No. of direct reports

Size and Scope of Role - Total team size

Size and Scope of Role - Other size parameters

Minimum qualification & experience

Other knowledge/skills

Key Responsibilities

Technical Competencies

Knowledge / Skills

Communication Skills

Tata Communications