Manager Customer Service Operations (cloud & Security Customer Service Operations)

0 to 3 Year    Pune (Maharashtra)

Job Description

Manage customer queries related to all services and solutions delivered includes complex customer issues diagnosing and thereby resolving and fixing Act as a conduit between customer and other teams such as engineering architecture etc for any issue resolution Provide L2L3 support to resolve hardwaresoftware issues by applying tehnical expertise

Broad outline of the Role

Purpose - Broad objective of the role

Operating Network - Key External

Operating Network - Key Internal

Size and Scope of Role - Financial

Size and Scope of Role - No. of direct reports

Size and Scope of Role - Total team size

Size and Scope of Role - Other size parameters

Minimum qualification & experience

Other knowledge/skills

Key Responsibilities

Technical Competencies

Knowledge / Skills
Communication Skills

Job Segment: Operations Manager, Service Manager, Operations, Customer Service, Security
Education: Any Graduate
Industry: IT-Hardware/Networking, Telecom

Skills Required

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Job Detail

  • Job Id
    JD2900488
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    Pune (Maharashtra),
  • Education
    Not mentioned
  • Experience
    0 to 3 Year