Job Description

Basic Function Benefits and Enrollments requires associates to key in data in eligibility systems

Essential Functions Review of the beneficiary form and enrollments form for acceptability,
Updating systems with beneficiary and enrollment requests, changes, designations, and initial solicitation at implementation
Confirmation note sent to Customer
Research of previously submitted information when needed

Primary Internal Interactions
AM/TL for the purpose of reporting performance, escalation handling, clarifying concerns, and seeking feedback and support as well as associate development.
Manager for the purpose of settling issues left unresolved by the AM/TL and monthly evaluation of performance.
Quality Compliance Analyst (QCA) for the purpose of feedback and audit.
Trainers for the purpose of pre-process and process training.

Primary External Interactions
MetLife Subject Matter Experts for the purpose of seeking missing information.
MetLife Subject Matter Expert for the purpose of work related issues and escalated transactions.

Organizational Relationships

Reports To : Assistant Manager/Team Leader
Supervises : None

Skills
Technical Skills Computer navigation skills
Keyboarding and data entry speed (minimum 30 wpm with 90 PERCENT accuracy)
Working knowledge of MS Excel and MS Word.
Exposure to multiple mainframe and web systems
Excellent analytical skills with an ability to research and resolve complex problems

Process Specific Skills
Preferred to have experience of Insurance Beneficiary and Enrollment admin
Knowledge of Insurance principles in relation to the US Insurance industry
Knowledge about US Culture

Soft skills (Desired)
Strong organizational skills
Demonstrate ability to work independently and in a team environment
Self-disciplined and results oriented
Ability to multi task

Soft Skills (Minimum)
English language skill should be able to read, comprehend and write correctly
Must be open to working in shifts

Education Requirements Bachelors degree (Any Stream) or diploma with a minimum of 15 years of education.

Work Experience Requirements 1-2 years of work experience in BPO industry preferably under Insurance
Education: Any Graduate
Industry: Financial Services/Stockbroking, Banking

Skills Required