Job Description

SR For CMS Incident Manager # Requirement. Role & Responsibilities In this highly visible role as an Incident Manager of CMS, you will: # Act as a focal point for high impact, large account problem resolution # Works on complex problems where anal ysis of situations requires in-depth evaluation of factors # Manage issues customers by setting expectations and meeting exceeding those expectations to achieve the highest level of customer satisfaction # Effectively communicate issues to engineers within the support team, and resolutions work-around to the customer # Receive minimal supervision, no instruction on routine work, and general instruction on new assignments # Perform ad hoc analyses and tasks as assigned # Provide guidance and lead ership to less experienced engineers # May require some travel to customer locations in this role Minimum Qualifications # Typically requires BE or B.Tech or equivalent with 12 years-related experience # Experience in customer support, knowledge o f Cisco products in Routing & Switching domain # Possess 5 years# prior management experience (desirable) # Possess 2 to 4 years# experience of managing a Network Operations Center (NOC) # Good understanding & experience in leading a team by applying all elements of Technical Support # Proven business and technical expertise and extensive customer service engineering experience Desired Skills # Demonstrates strategic skills # Demonstrated industry awareness # Operational mind-set and dispositio n # Comfortable working in a dynamic and evolving organization and service # Ability to formulate and deliver complex presentations throughout Cisco and to customer technical departments # Demonstrated drive for continuous learning, results-orientati on, and teamwork # - Firm Understanding of ITIL Process guidelines, with specific focus on Incident, Problem, and Change Management # - Ability to drive change through innovation & process improvement # - Ability to manage projects and drive action i tems with customers and cross-functional peers # - Proven crisis management skills # - Build internal and external client relations # - Professional & concise communication (written & verbal) .

Job Requirements: CISCO ACS, Managing monitoring tools, Optimized Network

Job Type

Full Time

Location

PUNE

Mandatory Skills

• CISCO ACS