Job Description

JD for Genesys Support Engineer (Offshore, Bangalore Gurgaon, India) : 1. 7 years of work experience on Genesys Pure Engage Solutions 8.5 and 9.X. Certifications in Genesys Pure Engage or Genesys Cloud systems are a plus. 2. Experience with Ge nesys Inbound and Outbound Voice components - Composer IRD, CME, GA, GAX, OCS(Outbound Dialer), Knowledge manager, Knowledge of T-Library events and support for WDE WWE phone to trace events and good understanding of the Genesys Framework, voice a nd eServices applications. 3. Good understanding of voice call flows, email flows and ability to troubleshoot the daily call center issues. 4. This requirement is for hands-on engineer to provide tactical support for Level 2 and Level 3 issues on c ritical bridge calls. 5. Good to have knowledge in supporting Genesys Pure Engage : Reporting, Recording(GIR and Speechminer) and e-Services(Chat and email). 6. Strong understanding of the role of voice products in the contact center and their integ ration with other contact center applications like Servicing Portals. Specifically, detailed understanding of Business processes that leverage these tools and platforms to help diagnose problems and determine potential business impact. 7. Knowledge with logging monitoring CI CD. Splunk, ELK and Automation tools experience can be a certain plus. JD for Genesys Support Engineer (Offshore, Bangalore Gurgaon, India) : 1. 7 years of work experience on Genesys Pure Engage Solutions 8.5 and 9.X . Certifications in Genesys Pure Engage or Genesys Cloud systems are a plus. 2. Experience with Genesys Inbound and Outbound Voice components - Composer IRD, CME, GA, GAX, OCS(Outbound Dialer), Knowledge manager, Knowledge of T-Library events and support for WDE WWE phone to trace events and good understanding of the Genesys Framework, voice and eServices applications. 3. Good understanding of voice call flows, email flows and ability to troubleshoot the daily call center issues. 4. This requirement is for hands-on engineer to provide tactical support for Level 2 and Level 3 issues on critical bridge calls. 5. Good to have knowledge in supporting Genesys Pure Engage : Reporting, Recording(GIR and Speechminer) and e-Services(Chat and.

Job Requirements: Genesys Voice, Configure Network Monitoring Tools, Network Incident and SR Management, Network Monitoring, Troubleshooted Network

Job Type

Full Time

Location

BANGALORE

Mandatory Skills

• Genesys Voice