Senior Implementation Project Manager
Do you enjoy taking ownership for delivering successful projects?
Would you like to be part of an entrepreneurial project management team creating innovation?
About our Team:
The Health Markets PMO is a global team of project managers who deliver a variety of software & product development investment projects for the Health division of Elsevier. This portfolio includes products to help clinicians make better decisions at the point of care, educate nurses and global medical professionals, and improve every patient outcome. We coordinate workstreams across technology, product, commercial, compliance, regulatory, safety (including Medical Device Registration), finance, strategy, and customer support.
About the Role:
As a Sr. Implementation Project Manager, you will define, plan, and deliver complex programs that require cross-functional collaboration and management of inter-dependencies between a group of projects and/or related activities within the constraint of scope, quality, time, and budget. Includes the management of a group of matrixed employees and contractors that serve on the program(s) to deliver solutions for the business. You will also be responsible for the successful implementation and ongoing support of Elsevier\xe2\x80\x99s products for India-based customers.
As a member of this team, you will manage product development and project implementation, obtain requirements, evaluate, and determine the objectives, goals, and scope of multiple complex projects, and overcome barriers. You will be responsible for networking across organizations to drive initiatives, strategies, issue resolutions, and alignment. This includes creating, monitoring, and providing ongoing communications to appropriate stakeholders while coaching and facilitating the effectiveness of a team by growing their capabilities to organize, manage, and make decisions. You will also identify risk areas and provide alternative strategies to leadership that address concerns as well as manage interdependencies or dependencies between projects or programs in addition to managing project process documentation.
In this role that is both customer-facing and technical, you will provide customer support and guidance throughout the implementation process by providing an outstanding customer experience, removing roadblocks, building relationships, and leading improvement initiatives. You\xe2\x80\x99ll act as a trusted advisor to our customers, ensuring adaptation and maximum value from our solutions. You should have a passion for driving customer success.
About the Responsibilities:
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