About Cloud Software Group
Cloud Software Group combinesthe capabilities of both Citrix and TIBCO, creating one of the worlds
largest cloud software providers, serving more than 100 million users around the globe. When you
join Cloud Software Group, you are making a difference for real people, each of whom count on our
suite of cloud solutions to get work done from anywhere. Members of our team will tell you that
wevalue diverse lived experiences, varied perspectives, and having the courage to take risks.Our
teams are encouraged to learn, dream, and build the future of work. We are on the brink of another
Cambrian leap - a moment of immense evolution and growth. And we need your expertise and
experience to do it. Now is the perfect time to move your skills to the cloud

What we are looking for:
To provide excellent HR service to our employees, we are recruiting a HR shared Service
Representative. You are an HR professional with 3-5 years experience. You are integrate, initiative,
and good at working with people.

Position Overview:
As HR Shared Services Coordinator you will be the part of our APAC HR Shared Services team. The
APAC HR Shared Services team is the front-line contact for all employee and manager questions (how
to for benefits, new hires, compensation, performance development, talent acquisition, training,
references, and employee records). The team provides transactional & administrative support and
works to drive process simplification, standardization & documentation across Citrix.

Role Responsibilities:
Serving as a first HR point of contact for all employee and manager enquiries
Responding to employee and manager enquiries through our centralized HR Case
Management system
Administration of employment changes; transfer, promotion and ad hoc changes to include
the issuance of supporting documentation, HRIS update and payroll processing
Assist with payroll administration as required
Set up and maintain HR personnel files
Assist with administration of benefits
Ownership of Leaver process
Participate and contribute to HR projects as required
Update HRSS documents and processes as required
Provide general HR Administrative support as required

Basic Qualifications:
Bachelors degree or equivalent in HR.
6-9 years business experience and exposure to employee documents and data in HR role
High level of discretion, ability to maintain confidentiality and professional maturity
Excellent attention to detail
Strong customer service and communication skills

Strong organization skills and ability to prioritize challenging tasks
Administrative skills and experience following processes and documentation

What are the key characteristics that would make you an ideal candidate:
Ability to handle high volume of employee contacts daily while maintaining a positive attitude
Strong customer service skills
High level of focus and attention to detail and accuracy
Personable, able to comfortably take care of a variety of people
Experience with Microsoft office (Word, Excel, PPT, Outlook)and exposure to other business
applications
Drive and willingness to go above and beyond with a strong work ethic
Self-starter with proven examples of using own initiative to drive change
High personal integrity required in handling confidential information
Ability to work efficiently in multi-cultural and cross-functional teams
Excellent time management and organizational skills
Strong communication and interpersonal skills

Knowledge of tools like ServiceNow, Workday are a plus