Job Description

Company Description

About Syngenta:

Syngenta is one of the world\xe2\x80\x99s leading agriculture innovation company (Part of 23 Billion USD Syngenta Group) dedicated to improve global food security by enabling millions of farmers to make better use of available resources. Through world class science and innovative crop solutions, our 28,000 people in over 90 countries are working to transform how crops are grown. We are committed to rescuing land from degradation, enhancing biodiversity and revitalizing rural communities.

A diverse workforce and an inclusive workplace environment are enablers of our ambition to be the most collaborative and trusted team in agriculture. Our employees reflect the diversity of our customers, the markets where we operate and the communities which we serve. No matter what your position, you will have a vital role in safely feeding the world and taking care of our planet.

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Role Purpose:

Syngenta HR Systems Team is committed to deliver best in class employee experience through augmenting core capabilities with technical knowledge, agile mindset, customer centricity and data fluency within our workforce.

The Sr. Functional Support Analyst is a key member of the global HR Systems team whose primary focus is the configuration and support of Workday. We will be looking forward to you participating in the development, implementation, and enhancement of the Workday system while upholding strict data integrity and regulatory guidelines. Additionally, we are currently in a period of transformation within Talent Acquisition which provides a great opportunity to actively participate on the development and enhancement of the new Talent Acquisition system (SmartRecruiters) and its associated processes.

The Sr. Functional Support Analyst primary focus is the configuration and support of Workday, our Human Capital Management System, and SmartRecruiters, our Applicant Tracking System. The incumbent in this role will be responsible mainly for the delivery of enhancement requests and additional projects, whilst also assisting our Support Team in providing the required service relating to incident management.

You will be required to collaborate and work closely with internal stakeholders, think creatively about solutions and balance business needs with system capabilities, while additionally thrive in an environment where you get to utilize your critical thinking, communication, and analytical skills. Accountabilities:

Accountabilities

• Understand Workday implementation and configuration, while independently provide solutions to the issues raised by the users within agreed Service Level where required.
• Support the resolution of multiple ticket types including Incidents, Service Requests and Enhancements (Support process may include trouble shooting/root-cause identification, solution planning / ideation, and configuration as is relevant as well as performing quality control/quality assurance steps for other team members)
• Embrace the challenge of learning a new technology including all configuration areas relating to Syngenta\xe2\x80\x99s new Talent Acquisition system: SmartRecruiters.
• Lead on all Talent Acquisition related requirements within BAU Support team, inclusive of leading configuration and testing activities.
• Analyze incidents for themes relating to technical issues or end user training requirements and progress for the required resolution.
• Monitor and continuously refine our HR Systems internal Knowledge Base, utilizing analysis of incidents to provide a common understanding of Workday and SmartRecruiters, to maintain guides updated.
• Proactively identify opportunities for improvement existing configurations or processes, considering BAU learnings, trends analysis and recurring issues.
• Lead system release reviews by identifying impact/enhancement opportunities associated with a new release features/functionality as well as any associated regression testing.
• Partner with members of the wider HR Systems team, such as HR Systems Delivery Team, for knowledge sharing, alignment, and upskilling.
• Identify and recommend business process improvements between SmartRecruiters and Workday, and/or system optimization opportunities to better align with business needs.
• Proactively and continuously pursue skills and professional development and training, and acquire new technical knowledge and abilities.

Qualifications

Knowledge, experience & capabilities:

• Professionals or Students from Business Administration, HR, or related careers.
• Advanced level of English (mandatory)
• Excellent analytical and problem-solving skills
• Excellent interpersonal and communication skills
• Ability to work in a fast-paced, team-oriented environment.
• Solid organizational skills and attention to detail

Education required: * Greater than 3 years\xe2\x80\x99 experience of working within HR Systems

• A minimum of 2 years\xe2\x80\x99 experience relating to at least one of the following technologies:

• Workday
• SmartRecruiters
• Other Talent Acquisition Systems

Leadership Capabilities:

• Customer success and profitable market share growth guide our decisions.
• We work together to deliver \xe2\x80\x93 one team, one plan.
• We trust and hold each other accountable.
• We encourage people to say what they think and feel to benefit from diverse perspectives.
• We give and welcome prompt and actionable feedback.
• We constantly raise performance expectations for ourselves and our teams.
• We act on performance issues.
• We are energized by our work and celebrate our achievements.

Additional Information

Note: Syngenta is an Equal Opportunity Employer and does not discriminate in recruitment, hiring, training, promotion, or any other employment practices for reasons of race, color, religion, gender, national origin, age, sexual orientation, gender identity, marital or veteran status, disability, or any other legally protected status

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Syngenta