Job Description

The Front Office Executive is responsible for providing exceptional guest service at the reception desk, managing check-in and check-out procedures, handling guest queries and complaints, and ensuring smooth day-to-day front office operations in accordance with hotel standards.

Key Responsibilities:

Greet and welcome guests upon arrival with a warm and professional attitude. Handle guest check-in and check-out efficiently, ensuring accurate billing and documentation. Maintain guest records and update information in the Property Management System (PMS). Respond promptly to guest inquiries, both in person and over the phone. Coordinate with housekeeping and other departments for room status updates. Manage reservations, cancellations, and modifications as per hotel policy. Handle guest complaints and resolve issues with professionalism and empathy. Ensure the front desk area is clean, organized, and presentable at all times. Promote hotel facilities and upsell rooms, packages, and services when appropriate. Maintain confidentiality of guest and hotel information. Follow all safety, hygiene, and grooming standards as set by the hotel.

Key Skills & Competencies:

Excellent communication and interpersonal skills. Strong customer service orientation. Good command over English and local language. Familiarity with hotel software (e.g., IDS, Opera, or similar PMS). Ability to handle cash and credit transactions accurately. Problem-solving and multitasking abilities. Professional appearance and demeanor.

Qualification & Experience:

Bachelor's degree or diploma in Hotel Management or equivalent. Minimum 1-3 years of experience in front office or guest relations in the hospitality industry. Freshers with strong communication and customer service skills may also be considered.
Job Types: Full-time, Permanent

Pay: ₹20,000.00 - ₹25,000.00 per month

Benefits:

Cell phone reimbursement Food provided Paid sick time Provident Fund * Work from home