Job Description

Providing regular customer support, On-site visit and remote session troubleshootings, installation, training & preventive maintenance on a daily basis within the country and overseas (when required) Leading the field service team in a small scale group within a country level Represent the team for working collaboration across team in the country Responsible for providing consultations for product knowledge as well as its solutions value Lead the local field service team for a regular internal alignments across local and overseas teams such as SME (Smart Matter Expert), Commercial, Development, and other team Build & maintain good relationships and trust within the internal team as well as external customers Provide evaluation visit, close monitoring for pilot projects, and guide customer through development stages Become eyes & ears for the company, feedback insights for any threats and opportunities to related team Regular reporting and analysis for support and product improvement Provide support for internal print testing & machine checking. Support ad-hoc projects Adhere to/Support & follow the Environmental Management system Support and maintain the health and Safety standards in the company Qualifications Bachelor degree in Industrial Technology / Mechanical / Electronics / IT or related At least 3-5 years experience in the Field Service area Have good knowledge on Automation PLC, Radio Frequency, IoT devices and digitization processes Fluent in English both verbal and written, especially for presentations to other teams and leaders Experienced in working with Apparel Industry Experience with ticketing system & diagnostic tools/software Strong interpersonal & analytical skills Self-Discipline Computer & applications literate Work in flexible shifts and adapt to changing work environment

foundit