Job Description

Job Overview

The holder of this position is both trainer and auditor for all Inflight Service's procedures and processes for both internal and external team members. He has financial oversight and must maintain the highest sense of integrity.

Key Responsibilities

• Monitor cabin products/services related to inflight service planning and operational activities, to ensure that cabin crew can provide a consistently high level of customer care that ensures passengers' well-being on flights.
• Monitor food and beverage product offerings.
• Co-ordinate with nominated suppliers for catering products & services, service ware and equipment
• Provide proactive inputs towards reviewing of quantity requirements for inflight service items to uplift, so as to ensure best availability for route and class-specific service and sales while reducing galley space/weight.
• Inventory management for airline-owned items.
• Co-ordinate with other stakeholders (internal and external) to implement all new inflight product concepts which enhance the passenger experience while ensuring effective crew work processes.
• Verification and authentication of bills provided by vendors providing services related to the Inflight product.
• Monitoring of day-to-day inflight operations e.g. daily meal and flight checks at catering unit and on the ramp to ensure on-time delivery.
• Conduct daily menu audits, ramp audits, wastage monitoring, recycling of dry stores, beverages, equipment.
• Prepare & analyse reports based on requirement by Inflight Services

Skills & Attributes

• To be able to work on all shifts, travel extensively as and when needed
• Excellent interpersonal and communication skills
• Able to multi-task within timelines and willing to carry out work assignments in both office and operational settings
• Strong written and presentation skills

• Strong IT skills including MS Office applications

Work Experience

• Minimum 1-3 yrs of experience in similar role

Qualification

• Graduation from recognised university

Location

Delhi

Note

All Vistara employees are required to be fully vaccinated against COVID-19