Job Description

India is among the top ten priority markets for General Mills, and hosts our Global Shared Services Centre. This is the Global Shared Services arm of General Mills Inc., which supports its operations worldwide. With over 1,300 employees in Mumbai, the center has capabilities in the areas of Supply Chain, Finance, HR, Digital and Technology, Sales Capabilities, Consumer Insights, ITQ (R&D & Quality), and Enterprise Business Services. Learning and capacity-building is a key ingredient of our success. Job Overview Maximize trade receivable turnover and cash flow to the NAR segment, along with minimizing bad debt exposure & enforce terms of sale compliance. Activities include timely communications directly with General Mills NAR customers to ensure payment received within terms, monitoring payment trends & alert Local market and Region Credit Managers of changes in payment performance and working with internal partners (Sales and COS) to resolve payment issues. Job Responsibilities 65% of Time . Actively pursue status and payment of delinquent invoices with customers, via phone & e-mail contact, along with utilization of available web portals to document in SAP the pending or in-transit payments or unpaid status explanation. . Determine the reason for deductions with customers where supporting documentation not received . Exercise excellent communication & interpersonal skills to ensure prompt payment of invoices, while still maintaining customer goodwill and cross-functional teamwork. . Effectively communicate any observed symptoms of potential & current credit risks & timely advisement of chronic collection issues to local market Collection staff, Sr. Credit Analysts and/or local market. Credit Manager. . Access accounts receivable system (SAP) to retrieve customer invoice information & record customer response details on a timely basis for each customer interaction. o (Serves as an \'audit trail\') 30% of Time . Utilize problem-solving skills to investigate & timely resolve payment obstacles to ensure optimal Accounts Receivable condition & compliance with established credit terms. . Frequent interaction with local market Collection staff, Customer Service or Sales to walk thru resolution steps of difficult and/or unique problems with unpaid invoices & help facilitate the resolution of internal billing or other issues (returned product, product not received, carrier claims, EDI issues, invoice corrections, etc.). 5% of Time . General support local market Collection staff, ACM & Sr. Credit Analysts: o Wire & ACH / Unidentified overpayment & invoice correction offsets as needed o Provide direction to Cash Application team for above Desired Profile Education Minimum Degree Requirements: Associates Preferred Degree Requirements: Bachelors Preferred Major Area of Study: Finance / Accounting Required Professional Certifications: Associates Experience Minimum years of related experience required: Three (3) or more years of relevant business / accounting experience required. Preferred years of related experience: 1-2 prior collections experience Specific Job Experience or Skills Needed . Effective time-management, organizational & problem-solving skills. . High degree of decision-making skills, initiative, attention to detail & be a self-directed, assertive & motivated employee. . Strong English interpersonal communication skills (verbal & written) to interact with General Mills customers, Sales & Customer Service staff contacts, and to support the U.S. Collection staff to help most effectively resolve obstacles to customer payments. . Ability to handle multiple priorities and a high volume of direct customer & internal partner contacts. Competencies/Behaviors required for job . PC Skills & experience with Windows based systems necessary. o Exposure with SAP is preferred. . Experience in successfully dealing directly with people and demonstrated verbal & written communication skills. . Collections, Accounts Receivable, billing and/or accounting experience preferred.

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