Job Description

Job Family Descriptor Should be willing to work under pressure. Broad outline of the Role Expertise in Unix Administration on Production Servers with performance tuning and maintenance with outstanding troubleshooting capabilities . OS Patch management of servers based on defined timelines. Able to assist and fulfill customer escalations on Incidents and Service requests as per the SLA defined. Process all Service requests via Change Management process. Capable of identifying key issues and priorities and focusing on these to deliver required results with minimal direction and supervision. Coordinate cross department communications when required to assist in resolution of Incidents Demonstrate a level of flexibility in resolving problems/issues that at least to in-depth command of all techniques, processes, tools and standards, within the relevant field of specialization. Purpose - Broad objective of the role Operating Network - Key External Operating Network - Key Internal Size and Scope of Role - Financial Size and Scope of Role - No. of direct reports Size and Scope of Role - Total team size Size and Scope of Role - Other size parameters Minimum qualification & experience Other knowledge/skills Key Responsibilities Technical Competencies Sound experience in minimum 2 Unix flavors. ( Primary Skill set: RedHat, Secondary Skills set SUSE, AIX & Solaris) on its cluster management. (RedHat OS Cluster, VCS & SUSE OS Cluster) Ability to work under pressure and meet tight deadlines is required. Depth knowledge in ITIL Process. (Incident, Change, Problem Management etc.) Administering Linux Server High Availability and Disaster Recovery strategies. Submitting timely RCA report to the management. Should possess analytical, technical, and problem-solving skills. Sound knowledge on automation using Ansible, bash script, etc. and create automation wherever required. Technical understanding of Hardware, Server Operating system, and Networking Knowledge / Skills Communication Skills

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