Job Description

Job Title: Sr. Desktop Support Engineer
Job Type: Full-time
Location: India – Pune
Role reports to: Lead.
Work Hours: 9 hours.
Main Duties and Responsibilities:

• Oversee and update assigned support service requests.

· Handle daily technical support activities on desktop support, data network and server management. · Grow clients and communicate to Account Manager by determining new opportunities.

• Setup desktop computers and peripherals and test network connections.
• Install and test desktop software applications and internet browsers.
• Test computers to ensure proper functioning of computer systems.
• Train end users on usage of computer hardware and software.
• Develop and manage effective professional working relationships with contractor personnel, co-workers and clients.
• Adhere to policies as per corporate manuals and directives.
• Extend computer support for systems’ software and hardware.
• Setup computers and install software for various applications and programs.
• Interact with staff on desktop problems and their resolution.
• Network and connect computers within organization to better communication.
• Order or buy computer systems and liaise with purchase and supplies department.
• Maintain computer peripheral devices like printers and resolve associated problems.

Skills and Experience:
# Qualifications:

• -B.E./ B.Tech
• -Graduates/ Postgraduates from IT background.

# Experience:
-1-4 yrs.
# Skills:

• -Good knowledge in IT hardware peripherals.

- Strong teamwork skills.

• -Knowledge on Assets Management applications.

Personal Qualities and Behaviour traits:

• Be a good team worker demonstrating loyalty and commitment to the organization and team members.
• Good organisational and communication skills and excellent attention to details.
• Interact with individuals to provide needed information.

Performance Goals:

• Able to handle multiple complex assignments simultaneously.
• Ensures timely response to client and internal peers.