Job Description

About Northern Trust:
Northern Trust, a Fortune 500 company, is a globally recognized, award-winning financial institution that has been in continuous operation since 1889.
Northern Trust is proud to provide innovative financial services and guidance to the world's most successful individuals, families, and institutions by remaining true to our enduring principles of service, expertise, and integrity. With more than 130 years of financial experience and over 22,000 partners, we serve the world's most sophisticated clients using leading technology and exceptional service.
Job Summary
We are seeking a proactive and detail oriented Production Support Consultant with hands on experience in Xceptor, a leading data automation platform. In this role, you will be responsible for ensuring the stability, reliability, and performance of Xceptor workflows solutions in production. You will collaborate with technical teams, business stakeholders, and platform owners to troubleshoot incidents, manage escalations, and drive service improvements in a mission critical environment.
Key Responsibilities

• Provide Level 1 and Level 2 support for Xceptor workflows, ensuring high availability and timely resolution of incidents for solutions deployed
• Monitor production schedules proactively.
• Troubleshoot and resolve technical issues in real-time, including workflow failures, data anomalies, and performance bottlenecks.
• Investigate root causes of incidents, document findings, and implement preventive solutions.
• Work closely with development and platform teams to manage code deployments, environment issues, and configuration changes.
• Coordinate with business users during issue resolution, communicate incident statuses, and manage expectations.
• Maintain and enhance support documentation, standard operating procedures (SOPs), and knowledge bases.
• Assist in batch job scheduling, reporting, and operational metrics tracking.
• Participate in regular on call rotations and support coverage, including weekends and holidays, as needed.
• Contribute to automation and continuous improvement initiatives within the Xceptor support framework.
• Strong analytical, problem solving, and troubleshooting abilities
• Ability to work in a team-based environment, as well as, the ability to work independently
• Quickly grasp the business problem and translates into tangible, usable actionable outputs

Required Qualifications

• Bachelor's or Master's degree in any technical area with 8+ years of overall experience
• Minimum 3+ years of experience in Xceptor application support, preferably in financial services or data processing domains
• Hands on experience working with Xceptor (workflow design, data ingestion, transformations, validations, and output generation).
• Strong understanding of production support practices including incident, problem, and change management (e.g., ITIL framework).
• Familiarity with SQL and data analysis for troubleshooting and log inspection.
• Good understanding of file handling (CSV, XML, Excel), APIs, and scheduling tools (e.g., Control-M) is a plus.
• Excellent communication skills and the ability to work collaboratively in a fast-paced, global environment.

Preferred Skills

• Certified Xceptor Developer Foundation and Advanced
• Prior experience in financial services would be an advantage
• Development exposure to other automation tools (e.g., Alteryx, Blue Prism, Power Automate, UiPath) would be an advantage.

Working with Us:
As a Northern Trust partner, greater achievements await. You will be part of a flexible and collaborative work culture in an organization where financial strength and stability is an asset that emboldens us to explore new ideas.
Movement within the organization is encouraged, senior leaders are accessible, and you can take pride in working for a company committed to assisting the communities we serve! Join a workplace with a greater purpose.
We'd love to learn more about how your interests and experience could be a fit with one of the world's most admired and sustainable companies! Build your career with us and apply today. #MadeForGreater
Reasonable accommodation
Northern Trust is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please email our HR Service Center at .
We hope you're excited about the role and the opportunity to work with us. We value an inclusive workplace and understand flexibility means different things to different people.
Apply today and talk to us about your flexible working requirements and together we can achieve greater.
About Our Pune Office
The Northern Trust Pune office, established in 2016, is now home to over 3,000 employees. The office handles various functions, including Operations for Asset Servicing and Wealth Management, as well as delivering critical technology solutions that support business operations across the globe.
Our Pune team takes our commitment to service to heart. In 2024, they volunteered more than 10,000+ hours into the communities where they live and work.

Skills Required