Responsibilities
Responsible for all collection activities of customer portfolios. Activities include establishing and maintaining contact with customers concerning open invoices, looking at payment trends and history, assisting in dispute resolution, and timely contacting of customers regarding collection issues.
Responsible for accurate cash receipts and allocations on the assigned portfolio(s)
Responsible for ensuring collection and forecast metrics are achieved on the assigned portfolio(s)
Build relationships with relevant business partners to ensure a smooth cooperation between collection department and the business(es) that own the assigned portfolios
Actively participate in Cash Calls
Up to date customer reconciliation of accounts
Identify disputes and work with Customers to address the same
Should be able to multi task and take on adhoc requests
What makes you an ideal candidate?
Strong command of English
Direct experience in a finance, accounting, or customer experience role.
Strong problem solving and interpersonal skills.
Goal-oriented, motivated self-starter, with excellent organizational skills and the ability to handle several tasks.
Excellent oral and written skills with the ability to deal tactfully, confidently, and ethically with both internal and external customers.
Strong PC skills with proficiency in Excel and experience with other Microsoft Office products: Word, PowerPoint, Outlook, Access
Knowledge of SAP A/R systems a plus
India collections experience would be an added advantageQualification- B.com
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