Job Description

OPENTEXT - THE INFORMATION COMPANY

As the Information Company, our mission at OpenText is to create software solutions and deliver services that redefine the future of digital. Be part of a winning team that leads the way in Enterprise Information Management.

The Opportunity:

This role would be part of the OpenText's Cloud Service and is responsible for the infrastructure monitoring and reporting with cutting edge tool chain. This role would require very good knowledge in tools and technologies with automation, monitoring, log aggregation. The role would need to interface with cross functional teams within OpenText like product engineering, professional service, application support and architecture and be single point of contact. The role should drive through tools roadmap to achieve planned and future goals through innovation. This role involves the planning upgrades, feature requests, enhancement and support end to end infrastructure monitoring and reporting solutions.

What it takes:

• Should have relevant work experience supporting large scale infrastructure monitoring setup.
• Understand the requirement and turn them into workable solution with tools and technologies.
• Should have knowledge on scripting to customize the tools as per requirements.
• Ability to perform multiple tasks in challenging environment.
• Willingness to learn wide array to tools and technologies.
• Overall sense of ownership of the solution and plan to keep the solution stable under high volume utilization.

You are great at:

Following are the expected competencies / skills to perform this role effectively -

Education: B.Tech, BE, BCA, MCA

• 5+yrs Networking protocols, including TCP/IP, SSH, Web Services, etc
• Working experience with hybrid cloud model (Private Cloud, Public cloud) preferably exposure to GCP and AWS.
• Exposure to containerization technologies (docker and Kubernetes)
• Large, diverse enterprise environments, including working with remote datacenters
• Fundamentals of High Availability/Disaster Recovery design
• LDAP/Active Directory for authentication and role-based access control
• Programming skills, including Python, PHP, shell etc.
• Databases including Oracle, MS SQL, Postgres, MongoDB and ability to write SQL.
• Exposure to SDLC and code standards.

• Monitoring technologies like Zabbix, MF OBM, Sitescope, NNMi and Grafana.
• Hands-on knowledge of the New Relic, Prometheus will be an added advantage.
• Unix-based Operating Systems (RedHat Enterprise Linux, Debian, Amazon linux etc)
• Scripting languages including shell/bash, Python, PHP

• Strong verbal and written communication skills

• Resourcefulness - good troubleshooting, research, and investigative skills
• ITIL fundamentals, including Incident/Change/Problem Management
• Experience writing clear technical documentation and user guides with exposure to wiki solution like confluence is a plus
• Passion towards developing solution with Opensource technologies.
• Willingness to learn tools and technologies to support business needs.
• Willingness to support as on call and shifts.
• Collaboration - experience interfacing with various stack like Product Development, Testing, and technical subject matter experts from application support.

At OpenText we understand and value diversity in our employees and we are proud to be an Equal Opportunity Employer. We hire the best talent regardless of race, creed, color, national origin, ancestry, disability, marital status, sex, age, veteran status or sexual orientation. We draw on our diversity and collective genius as we continue to shape a better future for our customers and be the Best Place to Work for our employees- nothing is off the table at OpenText. If you require accommodation in completing the application process, please email accommodationrequests@opentext.com

OpenText's efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws. Should you require accommodations during the selection process, please contact .

OPENTEXT - THE INFORMATION COMPANY

Our growing team is mapping the future of Information Management, and we continue to make new discoveries that expand its boundaries. Join us and be part of a winning team, where the opportunities for your career are limitless.

From its innovative start as a research project by University of Waterloo professors in 1991, OpenText has grown into a global company with offices in more than 35 countries. Our high- performance culture has forged our growth and is an excellent fit for people looking to push themselves to learn and do more.

It's our time to lead, and as part of our team, it will be your time too. Our continued growth will provide you the opportunity to explore, learn and chart an exciting career path while enjoying a good work-life balance.

Perks
If you thrive in a dynamic work environment, there is always a new horizon to explore. We are proud to offer excellent benefits, challenging work and competitive financial rewards.

Benefits
Our employee programs prioritize employees' well-being and that of their families. We offer a comprehensive benefit plan, education assistance, a wellness/fitness reimbursement and time off to volunteer.

Social events
With offices around the world and flexible work arrangements, OpenText strives to make sure all our employees feel connected. Teamwork extends to our social lives too from local social events to company-wide activities, we want our employees to take time to relax and have fun.

Corporate Citizenship
Corporate Citizenship is more than a program for us, it is engrained in our purpose, impact, and approach to doing business. Through numerous volunteer initiatives, we support education and innovation for global change.

Explore your career and potential. Become an OpenText Navigator.