Job Description

*Job Opportunity: Senior Client Service Executive *

*Location:* Ahmedabad, Chennai

*Salary:* Up to 27k, Night Shift (8 pm to 5 am)

*Perks:* Home drop & pick-up for candidates within 25km from the office

*Requirements:*

- Fluent English communication skills

- Proficient in MS Office

- Graduation mandatory

- 2 to 6 years of experience in senior client service roles

*Roles & Responsibilities:*

- Act as a primary point of contact for key clients, ensuring their needs are not just met but exceeded

- Collaborate seamlessly with cross-functional teams to streamline client onboarding and swiftly resolve issues

- Proactively identify golden opportunities to upsell or cross-sell services, transforming clients into long-term partners

- Analyze client feedback with a keen eye, sculpting service quality and customer satisfaction like an artist

- Craft and deliver reports that aren\'t just informative but downright insightful, showcasing client performance in its true brilliance

- Stay ahead of industry trends, not just riding waves but making waves, providing clients with insights that sparkle

- Uphold a symphony of professional communication in English, both written and verbal

- Utilize MS Office tools with the finesse of a virtuoso, orchestrating documentation, reporting, and data analysis with precision

- Ensure compliance with company policies and procedures, creating a harmonious environment in all client interactions

*How to Apply:*

Send your resume to sharmaektasip@gmail.com or contact 9313292442 (between 10 am to 7 pm)

Join us and be a virtuoso in delivering exceptional client service!

Regards,

Ekta

SI Placement

Expertia AI Technologies