Job Description

HIRING CLIENT SERVICE EXECUTIVEr r

r r r r r r Client Service Executive/Associate is responsible to manage customer/client queries & complaints,r r to oversee - post-sale procedure, MIS Preparation, database management (record keeping system)r r r r Your scope will include Saanvi Nirman and its managed projects.r r r r Responsibilities include:r r

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• Maintaining a positive, empathetic, and professional attitude towards customers/clients at all times.r
• Assisting the customers in financial terms and their documentation and after sales coordination with clients. Communicate with client to gather requirements and execute with their requirements.r
• Supervising the site and rendering post sales services to the existing clientsr
• Acknowledging and resolving customer complaints. Understanding, analysing & coordinate with team to solve the client queriesr
• Responsible for all the post-sale procedure starting from the initial documentation to Sale deed of the property.r
• Prepare the legal documents (Technical papers, BuyeraEUR(TM)s agreement etc.)r
• Maintain and update all resident information in computer database. Keeping records of legal documents, customer interactions, transactions, comments, and complaints.r
• Prepare documentation of all necessary transfers and prescribed records as per the company norms.r
• Handling all the post-sale procedure starting from the initial documentation to Sale deed of the property. Processes documents and deeds; identifies right to convey property; posts ownership; verifies real estate sales info; processes address changes; documents information on property cards and in taxpayer books; inputs relevant information into the computer system and files necessary documentation.r
• Customer Follow up for Agreement & Bank Loans. Have excellent communication, convincing & follow up skills . Attend to customers on timely manner and provide complete and correct information about the project.r
• Coordinate with accounts team for payment and Invoice and legal team for all the legal related documentsr
• To send demand letters & payment receipts on time via email and physical letterr
• To attend meeting every week for the better client servicing/solutionsr
• Maintaining revenue collection data and sales data for site .r
• Maintain relation with our Channel partners & tied up banks for business developmentr
• Provide a high touch, high value experience to the client base, including responding to all inquiries within a two hour time frame and updating clients on the status of open items daily until resolution.r
• Performs other duties as assigned or required by senior.r

r r Zr r ZRequired Skills:r r

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• Dynamic, aggressive, result oriented, presentable and self-starter with understanding of post sales Client Servicingr
• Knowledge of the real estate industry with excellent communication skills, presentation, time management, crisis management and team coordination.r

r r Zr r Qualification:
r Graduates & post Graduates.
Education: Any Graduate
Industry: Real Estate

Skills Required