Job Description

Who are we Fulcrum Digital is an agile and next-generation digital accelerating company providing digital transformation and technology services right from ideation to implementation. These services have applicability across a variety of industries,

Who are we Fulcrum Digital is an agile and next-generation digital accelerating company providing digital transformation and technology services right from ideation to implementation. These services have applicability across a variety of industries, including banking &; financial services, insurance, retail, higher education, food, healthcare, and manufacturing. The Role Maintain the production environment by monitoring availability and performing periodic system health Improve reliability and quality of the infrastructure and applications Drive the vulnerability management workstream and ensure all priority issues are addressed Work with the stake holders to ensure all the relevant patches are applied to the Unix servers, Oracle databases and Java based applications Provide primary operational support and engineering for multiple large, distributed software applications Schedule patching of production systems ensuring there is no impact to customer traffic Maintain security certificates, track its expiry and timely renewal Participate in system design consulting, platform management, and capacity planning Raise Change requests and Work orders, follow up approval and ensure completion of patching activity Participate in CAB (Change approval board) and ensure the Change request goes through its complete lifecycle within the desired SLA Work with the specialised teams to identify vulnerabilities in the system and design a plan to address them Ensuring change management and incident management practices are diligently always followed. Developing solutions following Incident post-mortem to ensure the re-occurrence of the incident is significantly reduced if not eliminated. Raise and track relevant RAIDs (Risk, Assumption, Issues and Dependencies) Requirements Should have worked as a Service Reliability Engineer for at least 4 years Conversant in BMC Remedy or Service Now or any other ticketing tool Experience with Splunk monitoring, setting up dashboards, configuration, rules, and alerts Experience with maintaining environment inventory, Unix servers, database servers, network configurations, middleware components and Java based applications Experience with Dynatrace or AppDynamics monitoring tools preferred Good to have knowledge on automation tools such as Jenkins, Chef, Terraform, Puppet or Ansible will be an added advantage. Good understanding of the 3 Pillars of Observability (Logging, Metrics, Tracing) A proactive approach to spotting problems, areas for improvement, and performance bottlenecks Bachelor's degree in computer science or other IT discipline Good written and Oral communication skills Good team player Ability to work with various stake holders