Job Description

DESCRIPTION

DESCRIPTION
Overview: Amazon
Amazon.com strives to be Earth\'s most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - Amazon.com continues to grow and evolve as a world-class e-commerce platform. Amazon\'s evolution from Web site to e-commerce partner to development platform is driven by the spirit of innovation that is part of the company\'s DNA. The world\'s brightest technology minds come to Amazon.com to research and develop technology that improves the lives of shoppers and sellers around the world.

About Amazon Centralized Timekeeping
The vision of the Centralized Timekeeping team is to utilize top talent to streamline time and attendance data entry, reduce payroll defects and provide consistently high service levels. Today, CTK supports and manages time and attendance matters for thousands of Amazon Associates. Requests for edits are submitted via trouble ticketing from operators and HR across the network. The Centralized team manages the ticket queue by executing on the requests on a FIFO basis but will prioritize any payroll impacting ticket if there is a risk of a payroll defect. The efforts of this team support the business by ensuring associate\'s time and attendance matters are handled with speed, precision and with customer obsession always in mind.

Position Description
Join Amazon\'s HR team and help make a difference for all Amazonians! We are recruiting for a Time and Attendance Operational Admin. This position specializes in the time and attendance management via chat/phone. The Timekeeper role is a centralized function that will manage time and attendance matters for buildings across the network. This role requires fast, accurate, and reliable data entry. You will provide resolution to the queries raised by amazon Employees via phone calls or chats and address their time related queries. Your primary focus will be resolution of incoming call/chats. Be the voice of CTK, as the first point of contact for Employees, Managers and the HR community. You may participate in continuous improvement process projects. A keen understanding of Amazon\'s attendance policies, employee groups, and applicable state and federal laws will be necessary. You will report directly to the Time and Attendance Manager or Time and Attendance POC.

We are open to hiring candidates to work out of one of the following locations:

Virtual Location - TS

BASIC QUALIFICATIONS

- Knowledge of Microsoft Office including Outlook, Word, and Excel
- Experience in confidential environments
- A bachelor\'s degree
- \xc2\xb7 Minimum of 0-10 years of experience
- \xc2\xb7 Willingness to handle calls
- \xc2\xb7 Willingness to work in call center / contact center / Help desk environment
- \xc2\xb7 Willingness to work in 24*7 support process including night shifts
- \xc2\xb7 Strong attention to detail and good interpersonal skills
- \xc2\xb7 Strong decision making and problem-solving skills
- \xc2\xb7 Ability to multi-task and agility to change in fast-paced dynamic environment
- \xc2\xb7 Proficient with MS Excel
- \xc2\xb7 Application of Phone and email etiquettes in customer interactions

PREFERRED QUALIFICATIONS

- 6+ months of customer service experience

Amazon