Job Description

Calling all innovators \xe2\x80\x93 find your future at Fiserv. We\xe2\x80\x99re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day \xe2\x80\x93 quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we\xe2\x80\x99re involved. If you want to make an impact on a global scale, come make a difference at Fiserv. Job Title Sr Associate, Dispute and Fraud Analysis Required Qualifications:
o High School Diploma required
o Must be detail oriented
o Ability to prioritize workload according to shifting demands
o Strong Clerical and analytical skills
o Demonstrated performance in customer satisfaction and efficiency
o Experience using computers and familiar with Windows, MS Office Suite, and Internet Explorer
o Strong verbal and written communication skills
o Must be able to work in a team environment
o Preferred Qualifications:
Job Related Experience:
o Experience entering and managing chargeback data
o Experience researching bank rules and regulations to identify chargeback rights
o Credit / Debit card dispute resolution
o Ability to leverage research tools to execute sound decisions
o Fraud and Chargeback investigation
o Other duties as assigned
Additional Skills/Knowledge:
o Experience in handling fraud and non-fraud disputes, charge back experience preferred
o Demonstrated proficiency with call center applications preferred
o Acts as the primary Chargeback contact/Subject Matter Expert for various Networks and provides support of Fiserv clients\xe2\x80\x99 card portfolio chargeback programs (debit, credit, prepaid)
o Effectively communicates appropriate dispute resolution processing for Visa or MasterCard debit clients in efforts to deepen Fiserv product penetration.
o Performs analysis and chargeback input for a queue of clients: reviews and processes dispute/fraud claim in a timely and accurate manner in support of the department\xe2\x80\x99s Service Level Agreements while maintaining awareness of Visa or MasterCard processing timeframes, regulations, and processing changes.
o Maintains strong working knowledge of all internal and network processing systems and software as well as Regulation E and Visa or MasterCard processing timeframes and regulations.
o Resolve moderately complex issues on behalf of clients in support of dispute resolution processing; compare alternative actions and decide on appropriate approach.
o Respond to inquiries from internal and external clients regarding chargeback requirements, system processing and functionality, dispute lifecycle, claim status and data input. Thank you for considering employment with Fiserv. Please:

• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

What you should know about us: Fiserv is a global fintech leader with 40,000-plus (and growing) associates proudly serving clients in more than 100 countries. As a FORTUNE\xe2\x84\xa2 500 company, one of Fast Company\xe2\x80\x99s Most Innovative Companies, and a top scorer on Bloomberg\xe2\x80\x99s Gender-Equality Index, we are committed to excellence and purposeful innovation. Our commitment to Diversity and Inclusion: We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. Warning about fake job posts: Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate business email address. We will not hire through text message, social media, or email alone, and any interviews will be conducted in person or through a secure video call. We won\xe2\x80\x99t ask you for sensitive information nor will we ask you to pay anything during the hiring process. We also won\xe2\x80\x99t send you a check to cash on Fiserv\xe2\x80\x99s behalf. If you see suspicious activity or believe that you have been the victim of a job posting scam, you should report it to your local law enforcement.