Job Description

About BNP Paribas Group:

BNP Paribas is a top-ranking bank in Europe with an international profile. It operates in 71 countries and has almost 199 000 employees. The Group ranks highly in its three core areas of activity: Domestic Markets and International Financial Services (whose retail banking networks and financial services are grouped together under Retail Banking & Services) and Corporate & Institutional Banking, centred on corporate and institutional clients. The Group helps all of its clients (retail, associations, businesses, SMEs, large corporates and institutional) to implement their projects by providing them with services in financing, investment, savings and protection. In its Corporate & Institutional Banking and International Financial Services activities, BNP Paribas enjoys leading positions in Europe, a strong presence in the Americas and has a solid and fast-growing network in the Asia/Pacific region.

About BNP Paribas India Solutions:

Established in 2005, BNP Paribas India Solutions is a wholly owned subsidiary of BNP Paribas SA, a leading bank in Europe with an international reach. With delivery centers located in Bengaluru, Chennai and Mumbai, we are a 24x7 global delivery center. India Solutions services three business lines: Corporate and Institutional Banking, Investment Solutions and Retail Banking for BNP Paribas across the Group. Driving innovation and growth, we are harnessing the potential of over 6000 employees, to provide support and develop best-in-class solutions.on Technology, Operations and Finance Shared Services.

About Businessline/Function :

We at ITIP provide comprehensive IT infrastructure support through our support model of a 24*7 Service Desk and Desk-side Support. Our scope of services ranges across Datacentre, Networks, Voice, Security, Data, Storage, Servers, Middleware, Compute and End user collaborative Services in Production and UAT environments.

We strive to provide the most conducive IT solutions and seamless support services to our stakeholders.

We execute and participate in local, regional BCP/DR drills.

Job Title:

Sr. Analyst

Date:

Department:

ITIP Voice & Video

Location:

Infinity, Mumbai

Business Line / Function:

ITIP

Reports to:

(Direct)

Grade:

(if applicable)

(Functional)

Number of Direct Reports:

0

Directorship / Registration:

NA

Position Purpose

The main objective of this position would be to maintain, implement and administer secure, robust, stable, redundant & support the Bank\xe2\x80\x99s Trading Voice and Voice Recording infrastructure. The candidate will be part of a new dynamic team supporting BNPP Front Office Users across multiple systems.

Responsibilities

Direct Responsibilities

\xc2\xb7 Monitor and support the Bank\xe2\x80\x99s Trading Voice and Voice Recording Infrastructure

\xc2\xb7 Responsible for Level 1 and Level 2 troubleshooting as well as BAU activities

\xc2\xb7 Trading Voice Systems support:

o IPC Unigy

\xc2\xb7 Voice Recording Systems support:

o Nice Trading Recording (NTR)

o Nice Fusion

o Verint Verba

\xc2\xb7 Perform ready for business checks.

\xc2\xb7 Troubleshooting any Trading Voice & Recording related issues

\xc2\xb7 Collect metrics for Third Line escalation.

\xc2\xb7 Create reports for Trading Voice Recording Operations and Senior Management teams.

\xc2\xb7 Create reports for Voice Recording Operations and Compliance/Litigation teams.

\xc2\xb7 Adhere to Internal Controls and procedures.

\xc2\xb7 Ensure deadlines and SLA are met.

\xc2\xb7 Collaborate with members of the vNOC in other Regions to ensure a continuous effort in resolving issues and knowledge sharing.

\xc2\xb7 Weekend work and On-Call schedule support required.

Technical & Behavioral Competencies

\xc2\xb7 In depth knowledge of Trading Voice Systems:

o IPC UNIGY Version 4

\xc2\xb7 In depth knowledge of Voice Recording Systems:

o NICE NTR

o NICE FUSION

o VERINT VERBA

\xc2\xb7 In-Depth knowledge of Private wires and Hoot Networks.

\xc2\xb7 Professional experience, documenting, planning and managing platforms through their life cycle

\xc2\xb7 Understanding of Compliance regulations (MiFID, DODD-Frank, etc.)

\xc2\xb7 Excellent problem-solving skills.

\xc2\xb7 Excellent customer-service and interpersonal skills.

\xc2\xb7 Excellent communication skills.

\xc2\xb7 Ability to prioritize along with good time management skills.

\xc2\xb7 Ability to collect and analyse Systems Trace Logs.

\xc2\xb7 Ability to work as part of a Global team.

\xc2\xb7 Desire to learn and adapt to new technology skillsets.

Specific Qualifications (if required)

- 5+ Years\xe2\x80\x99 experience in a similar Trading Voice Support Role.

- Holder of IPC Unigy, Verba and NICE (NTR, NTRX) certification is a strong \xe2\x80\x9cplus\xe2\x80\x9d

- CCNA and/or CCNA Voice Certifications is preferred but not mandatory

- Client-oriented, strong communication and organization skills

- Self-starter

- Ability to work under pressure

- Fluent in English (Cantonese/Mandarin and/or French are a \xe2\x80\x98plus\xe2\x80\x99)

Skills Referential

Behavioural Skills: (Please select up to 4 skills)

Ability to collaborate / Teamwork

Communication skills - oral & written

Creativity & Innovation / Problem solving

Creativity & Innovation / Problem solving

Transversal Skills: (Please select up to 5 skills)

Ability to understand, explain and support change

Ability to manage a project

Ability to manage / facilitate a meeting, seminar, committee, training\xe2\x80\xa6

Ability to inspire others & generate people\'s commitment

Ability to develop others & improve their skills

Education Level:

Bachelor Degree or equivalent

Experience Level

At least 3 years

Other/Specific Qualifications (if required)

Qualifications

NA

BNP Paribas