Job Description

Your Future Evolves Here Evolent Health has a bold mission to change the health of the nation by changing the way health care is delivered.Our pursuit of this mission is the driving force that brings us to work each day. We believe in embracing new ideas, challenging ourselves and failing forward. We respect and celebrate individual talents and team wins. We have fun while working hard and Evolenteers often make a differencein everything from scrubs to jeans. Are we growing Absolutely and Globally. In 2021 we grew our teams by almost 50% and continue to grow even more in 2022.Are we recognized as a company you are supported by for your career and growth, and a great place to workDefinitely. Evolent Health International (Pune, India) has been certified as \'Great Places to Work\' in 2021. In 2020 and 2021 Evolent in the U.S. was both named Best Company for Women to Advance list by Parity.org and earned a perfect score on the Human Rights Campaign (HRC) Foundation\'s Corporate Equality Index (CEI). This index is the nation\'s foremost benchmarking survey and report measuring corporate policies and practices related to LGBTQ+ workplace equality. We recognize employees that live our values, give back to our communities each year, and are champions for bringing our whole selves to work each day. If you\'re looking for a place where your work can be personally and professionally rewarding, don\'t just join a company with a mission. Join a mission with a company behind it. What You\'ll Be Doing: What You\'ll Be Doing: Support key ITSM processes for Enterprise IT Production Operations. Drive initiatives and operational support activities for ITSM practices including, but not limited to, Change, Problem, Service Level, and Incident Management practices. Develop, implement, integrate, and maintain standard ITSM operational procedures across the organization. Collaborate in infrastructure upgrades, modifications and deployments and drive root cause analysis of infrastructure problems and resolution plans. Create and own functional standard operating procedure documentation. Identify new processes and technical alternatives to resolve problems and/or implement continuous improvement solutions. Deliver training on new and updated ITSM processes. Adhere to and advocate all requirements of IT Policies and Procedures. Contribute to enterprise projects by ensuring milestones are delivered in a timely and high-quality fashion. Coordinate problem resolution across internal support groups, project teams, vendors, suppliers and customers, and escalates issues as needed to overcome roadblocks while accelerating the problem resolution lifecycle Identifies operational, procedural, and technical opportunities to promote effective ITSM continuous improvement. The Experience You\'ll Need (Required): Bachelor\'s degree in an IT-related field. 5+ years of experience in the job offered or ITSM position. 5+ years of expert-level experience with JIRA and collaboration tools such as Confluence and SharePoint. Hands-on experience in process automation, best practice approach, technology efficiency, and effectiveness. Experience with ITSM practices while leading enterprise adoption of standardized tools and processes. Proficient functional documentation skills and experience in presenting ideas and solutions. Self-starter with the initiative to look for efficiency gains and process improvements. Outstanding written and verbal communication skills, with the ability to negotiate effectively. Ability to build trust and form effective relationships with team members and stakeholders. Have worked in a global environment with a passion for proactive analysis and comfortable challenging teams to achieve the desired results. Detail-oriented, organized, and able to work independently to prioritize and execute tasks. Proven analytical and problem-solving abilities. Flexibility - responsibilities may require evening and weekend work. Finishing Touches (Preferred): ITIL Foundations certification Experience working with audit, privacy, and security requirements, including SOX, SOC2, and HIPAA Understanding of Project management standards Experience working with global and remote teams Ability to understand application architecture including upstream and downstream data flows Previous healthcare industry experience Mandatory Requirements: We require that all employees have the following technical capability at their home: High speed internet over 10 Mbps, the ability to plug in directly to the home internet router. These at-home technical requirements are subject to change with any scheduled re-opening of our office locations. Evolent Health is an equal opportunity employer and considers all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status .

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