Job Description

- Team Leader - Supplier Management A

Position Title:

Operations, Team Leader

Function, Responsibility Level:

Operations

Reports to (Responsibility Level):

Unit Manager

Supervises: NA

Location:

MetLife MCC

Noida

Global Grade:

LEVEL 10

Cost Center (85 series):

Complexity:

PID/s Load Mapping:

PID: FIN-067a-02

Position Summary

Basic Function

Governing process to ensure smooth functioning of the requests. This is one of the processes in Global procurement with high volumes and focus on accuracy and timelines. The candidate is required to:

• Strongly govern the process to drive results
• Ensure that the process transactions are processed in time
• Understand the process
• Ensure that the assigned targets are met in accordance with SLA and Internal standards.
• Work with TPRM PO, customers, suppliers and GOSC management on a regular basis
• Coordinate and be a part of special projects around improving operational efficiencies
• Extract data from various data sources and prepare process specific reports
• Produce and make comprehensive but targeted and insightful reports/ presentations that summarize findings and recommendations

Job Responsibilities

Essential Functions

• Ensure quality and productivity targets are met
• Process management, coaching and providing guidance on complex issues
• SLA management and governance of request management
• Train the team on new process changes and updates
• Review and manage escalations
• Support and consultation for SNOW transition
• Investigate issues faced by the team and help resolve
• Identify and review process/tool gaps with TPRM PO
• Identify and drive efficiency initiatives
• Dashboards and other management reporting
• SOP review and sign off
• Risk assessment adherence governance
• Issues management governance
• Work with risk partners in case of delayed assessments or issues
• Provide technical training to commodity leads and other stakeholders
• Train the team on customizations and usage of reports in SNOW
• Monitor SNow requests on an ongoing basis and take corrective steps where necessary or make incremental improvements.
• Assist new hires such that they are productive on the floor in the shortest possible time frame
• Handle escalations.
• Ensure compliance with internal policies and procedures, external regulations and information security standards.
• Collect and provide data required for various audits etc.

Performance parameters

• Process performance - as per agreed KPI\'s.
• Quality and productivity Improvement - as per agreed KPI\'s.
• Customer Satisfaction - as per agreed KPI\'s.
• Level of subject matter expertise - as per agreed KPI\'s.

Any other essential function that may occur from time to time as directed by the Supervisor

Knowledge, Skills and Abilities

Education

• Graduate or Diploma holders with at least 15 years of education

Experience

• Minimum 36 to 48 months of work experience in BPO / Supply Chain/procurement or Insurance industry

Knowledge and skills (general and technical)

• Knowledge of the function, process and systems.
• Ability to use the desktop computer systems
• Coaching and Feedback ability.
• Clear written and verbal communication.

MetLife:

MetLife, through its subsidiaries and affiliates, is one of the world\'s leading financial services companies, providing insurance, annuities, employee benefits and asset management to help its individual and institutional customers navigate their changing world. Founded in 1868, MetLife has operations in more than 40 countries and holds leading market positions in the United States, Japan, Latin America, Asia, Europe and the Middle East.

We are ranked #44 on the Fortune 500 list for 2019. In 2019, we were named to the Dow Jones Sustainability Index (DJSI) for the fourth year in a row. DJSI is a global index to track the leading sustainability-driven companies.

MetLife is committed to building a purpose-driven and inclusive culture that energizes our people. Our employees work every day to help build a more confident future for people around the world.

MetLife is a proud Equal Employment Opportunity and Affirmative Action employer dedicated to attracting, retaining, and developing a diverse and inclusive workforce. All qualified applicants will receive consideration for employment at MetLife without regards to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, uniformed service member or veteran status, or any other characteristic protected by law.

MetLife