Job Description

• Completed Bachelor’s degree or higher.
• Language: Italian (B2) certification is mandatory.
• Ability to work in shifts if required.
• Experience within a customer service environment preferred. Desire to expand skills into new areas.
• Technical (Computers & Internet) savvy is required. Business acumen in areas of e-commerce and retail.
• Experience with e-commerce as a consumer an essential requirement (payments, browsing, shipping, returns, etc)
• Committed seller advocate, drive process & tool improvements.
• Enthusiasm and strong self-motivation.
• Strong prioritization and time management skills, with a high degree of flexibility.
• Embrace constant change with flexibility and good grace.
• Demonstrate appropriate sense of urgency for contact response time in the face of variable workflow.
• Demonstrates effective communication, composure, and professional attitude.
• Exemplary performance record, particularly with regard to quality & productivity
• Desired skill-sets include MS Office Application Excel and Internet Explorer / Mozilla Firefox

Job summary The Selling Partner Support team acts as the primary interface between Amazon and our Selling Partners. We obsess over providing world class support, technical assistance and account management services to our global partners. The Associate will be responsible for providing timely and accurate operational support to Selling Partners on the Amazon platforms. The successful candidate has an immediate, distinct effect on the experience of customers of Amazon, making a strong record of customer focus a high standard for the role. A Selling Partner Support Associate is expected to address chronic system issues, provide process improvements, develop internal documentation and contribute to a team environment while adhering to service level agreements for phone and/or email contacts. Key job responsibilities • Interact with SP calls/email/chat. • Multilingual support: fluency in Italian and English communication is essential • This job involves working in a 24/7 environment including night shifts and the shifts are decided based on the business requirement. • Demonstrates end to end ownership of every seller interaction coupled with proactive problem solving and provides exceptional support to sellers. • Demonstrates effective, clear and professional written and oral communication in Italian and English. • Provides prompt and efficient service to Amazon Selling Partners including the appropriate escalation of Sellers' issues. • Maintains a positive and professional demeanor always portraying the company in a positive light and effectively managing sensitive issues. • Demonstrates excellent time-management skills and the ability to work independently while using departmental resources, policies, procedures and tools. • Contributes to a positive team environment and proactively aids team members with difficult contacts as needed. • Maintains acceptable performance metrics such as quality, productivity and attendance etc.. • Actively seeks solutions through logical reasoning and data interpretation skills and identifies trends to appropriate channel including improvement suggestions. • Liaise with other departments such as Customer Service, Merchant Investigations, or Payments teams as required to resolve Seller's issues and questions.
· Demonstrates effective, clear and professional written and oral communication. · Provides prompt and efficient service to Amazon Sellers and Merchants including the appropriate escalation of Sellers’ issues. · Builds Platform and business knowledge to better serve sellers. · Maintains a positive and professional demeanor always portraying the company in a positive light and effectively managing sensitive issues. · Demonstrates excellent time-management skills and the ability to work independently knowledge while using departmental resources, policies and procedures. · Contributes to a positive team environment and proactively aids team members with difficult contacts as needed. · Maintains acceptable performance metrics such as quality, productivity, first contact resolution, and attendance. · Actively seeks solutions through logical reasoning and data interpretation skills and identifies trends to appropriate channel including improvement suggestions. · Liaise with other departments such as Customer Service, Merchant Investigations, or Payments teams as required to resolve Seller’s issues and questions.