Job Description

The Role Responsibilities

Strategy

• Prior experience in working in 24X7 support model.
• Prior PSS working experience.
• Well versed with technologies to understand our banking system.
• Strong technical skills to investigate root cause and to be a part of faster resumption.
• Hands on Web-methods / Oracle / Database / MQ and Linux / Unix.
• Knowledge and experience handling Major Incidents.

Business

• Work with highly technical staff supporting SCB production systems across multiple applications of Bank.
• Ensure a consistent method of incident management is followed, including classification, escalation paths and communication protocols.
• Partner with key teams across the organization to identify and track key metrics ensuring the early detection of system related issues.
• Drive complicated system related issues to resolution across multiple services and groups with little or no supervision following CnC React function guidelines.
• Contribute to the Blameless RCA / retrospect function for all client impacting incidents ensuring 360-degree retrospection by enabling early detection, automation opportunity and permanent fix measures.

Risk Management

• Basic understanding of LAN, WAN and Firewall

Regulatory and Business Conduct

• Display exemplary conduct and live by the Group\xe2\x80\x99s Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Lead to achieve the outcomes set out in the Bank\xe2\x80\x99s Conduct Principles: [Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment].
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
• Exercise authorities delegated by the Board of Directors and act in accordance with Articles of Association.

Our Ideal Candidate

• 10 - 14 Years of IT experience. with payments domain specific knowledge is desirable.

Willing to come in shifts as per the CnC shift rota and support CnC 24X7 support model including night and weekend support.
Hands on Production support experience with at least 6 - 8 years managing Cash, Payments and Clearing.
Very good knowledge in 4 or more technologies covering overall application architecture such as in Java, J2EE, Oracle, WaaS, MQ and Unix technologies.
Hands-on knowledge on Monitoring tools such as ITRS, Graphana, Splunk, AppDynamics, etc in order to self-initiate monitoring refinements.
Strong technical / development background and proven ability to dig into technical details and manage the triage.
Strong communication, collaboration and team building skills with proficiency at grasping new technical concepts quickly and utilise the same in a productive manner.

Role Specific Technical Competencies

• Webmethods
• Oracle
• Java
• Unix

\xc2\xadAbout Standard Chartered

We\'re an international bank, nimble enough to act, big enough for impact. For more than 160 years, we\'ve worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you\'re looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents. And we can\'t wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you\'ll see how we value difference and advocate inclusion. Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Be better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations
• Time-off including annual, parental/maternity (20 weeks), sabbatical (12 weeks maximum) and volunteering leave (3 days), along with with minimum global standards for annual and public holiday, which is combined to 30 days minimum
• Flexible working options based around home and office locations, with flexible working patterns
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Recruitment assessments - some of our roles use assessments to help us understand how suitable you are for the role you\'ve applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.

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