Job Description

Job Title: Specialist-Product Implementation

About Greytip:

Greytip Software is an HR software company serving global SME businesses through a cloud HR platform - greytHR. The greytHR platform is a popular cloud HR & Payroll software with 20,000+ customers and 20 lakh+ users.

The platform offers 40+ tools in areas like core HR, payroll, leave and attendance, statutory

compliances, expense claims, employee self-service and much more.

Headquartered in Bangalore, India, Greytip has branches in Mumbai, New Delhi, Chennai,

Hyderabad, Pune, and Dubai.

Position Purpose :

the LBU client\'s support position; the person must support a product demo and question-solving session, and it is the major responsibility to support the LBU client\'s queries and concerns.

Preferred Functional Knowledge:

l The candidate has basic payroll and HRMS implementation experience.

l Requirement-understand and gathering experience.

l Good at communication. Local (Hindi, Kannada, English Language)

l The candidate has handled a high volume of clients.

Key Responsibility:

l Acquire and maintain a comprehensive understanding of greytHR - in terms of usage, configuration, implementation, and value proposition.

l Proactively building strong customer relationships.

l Providing good knowledge and training on product features and its usage

l Customer escalations Handling. Various Implementation and modules implementation support

l Internal team coordination

l Develop competence in the use of all the information systems used in the implementation of the application.

l Ensure all project-related activities are completed to enable the organization to continuously track and improve the Implementation process.

l Defined process follows up with regular updates.

l Sharing in-time reports on the activity performed.

l Should be active and regular in contributing towards the improvement areas of self and team.

Qualification and Experience:

l Complete understanding of payroll configuration for Indian Payroll

l Strong communication and presentation skills

l support all aspects of customer implementations.

l Define detailed project implementation plans for each account.

l Diagnosis analysis of customer issues and requests

l Prioritizing and escalating issues when needed and keeping customers informed of progress.

l Develop and maintain implementation best practices, document procedures, standards, best practices, configuration settings, and sequences.

l Identify gaps in functionality and work with the development team to enhance our products.

l Needs to maintain the proper Tracker.

l The ability to multitask effectively.

l Good in Indian payroll and Statutory compliance

l Ready to handle huge volume of employee headcount (LBU)Customers

Benefits:

l Excellent Opportunity to be involved in high impact work and progressive learning environment.

l Great team members & energy filled work environment.

l Competitive salary.

Job Requirement

greytHR