Job Description

Please apply to this opportunity only if you have experience from retail organizations handling training for front end retail staff. This is a mandatory requirement focusing on delivering coaching programs and taking up training initiatives based on the region requirements.This opportunity is for a global footwear brand in premium segment. We would be interested only in those who have worked with global brands in footwear, apparels, beauty or similar domains.Key responsibilities:- Orientation: Drive onboarding and off-boarding procedures as per the company guidelines.Design training programs:- Liaise with HR & cross function HODs to determine training needs for retail stores based on the specific needs of the organization.- This involves creating training materials and resources.- Conducting training sessions: Delivering engaging and interactive training sessions, incorporating various training methods such as presentations, group activities, role-playing, and demonstrations.- Skill development: Identify skill gaps among employees and design training programs to improve their knowledge and performance in areas such as customer service, sales techniques, product knowledge, store operations, etc.- Coaching: Promote a culture of ongoing learning and commitment- Cross function teamwork: Working closely with HR; Merchandising; Retail Operations Management; and other relevant functions to ensure that training initiatives align with company goals and objectives.Talent Development:- Develop and deploy effective talent engagement.- Design talent development programs that improve learning and job performance as well as support retention practices.Performance Management:- Support performance reviews; bonus awards; benefits enrolment etc.- Problem-solving: Identify and resolving disputes, issues, and grievances of retail staff, fairly representing all interests.- Keeping up with industry trends: Staying updated on industry trends and best practices to ensure that training programs are current and relevant to the needs of the organization.PROFILE:- Minimum 3 years of experience in Training/ Learning & Development role.- Strong background in Retail Recruitment.- Proficient in managing the entire training cycle, including hands-on facilitation.- Previous experience in delivering sales, service, and product training in retail (preferable fashion).- Excellent interpersonal and communication skills.- Proficiency in English.- Problem-solving capabilities.- Highly organized and strong time management abilities.- Effective presentation skills.- Adaptable and flexible in rapidly changing and dynamic retail environments.- Demonstrates initiative and self-motivation

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