Job Description

Windows DND : Years of Experience - 2 to 7 years JOB DESCRIPTION:- Windows DND Responsibilities . Scope a customer issue by collecting the relevant facts and investigate the problem by doing your own research and by involving other teams as needed. . Consult and collaborate with your immediate peers or colleagues around the world and with management and engineering to resolve service issues. . Act internally as a customer advocate. . Empower customers to find information, self-solve when they decide to, and learn more about Microsoft products, services and support. . Advise customers on how to gain additional value from their Microsoft products. . Document your technical work and research to help your colleagues, improve the product, and improve the support experience. . Maintain a proactive approach to customer happiness, identifying customer satisfaction concerns and managing customer expectations Strong Experience in following technologies: Installation configuring / OS Upgradation & troubleshooting Windows 2008, Windows 10, Windows 2012 and Windows 2016 in standalone and server environment. OS installation setup phases. Windows patching / Windows servicing - \'windows update\' - Troubleshooting patching issues manually & via windows update, plus point if candidate knows CBS architecture & components. Windows activation - understanding and troubleshooting windows activation client/server and KMS (Key management service) - setup / configuration and troubleshooting as well. Bitlocker / MBAM - Basic knowledge of Bitlocker i.e. how does it work, command line parameters and troubleshooting Bitlocker issues. MBAM basic knowledge on setup and configuration, troubleshooting issues in MBAM. MDT / WDS - Basic knowledge on MDT / WDS it\'s functionality and troubleshooting scenarios.

foundit