Job Description

Role Responsibilities

Strategy

• Awareness and understanding of Group and Country's business strategy and model appropriate to the role.

Business

• Co-ordination with SCF team for lead / referrals management, recording, follow up and co-ordination for client visit, document collection etc.
• Conducting site visit (if assigned) at client location.
• Providing best in class client support in getting the documents executed and collection during the site visit / there in after.
• To ensure that the documents collected are complete and accurate.
• Effective liaise with clients for documentation and resolving queries pertaining to same

• Up-dation of client visit form and BCA form basis the data / documents obtained from clients within the timelines and ensuring full accuracy of data and quality.
• Ensuring appropriate update of the database and relevant MIS for distribution to internal stakeholders and clients
• Interact with various internal and external stakeholders to ensure timely delivery of reports / documents.
• Responsible for adhering / value addition to various processes / reports.
• Contribute to any digital agenda / initiative as per business requirement related to above
• Ensuring adherence at all times for error free timely delivery of assigned task
• Be a team player with right attitude to work in collaboration with counterparts and colleagues.
• Creates an atmosphere of trust and transparency within the team.
• Maintains confidentiality of customer data/contact details in accordance with the compliance framework.

• Work allocation by managers / team.

Processes

• Identify process improvement opportunities and work closely with all stakeholders under supervision from team manager to implement the change.
• Implement delivery of business assigned and improve/remediate growth plans.

Performance Delivery

• To overall manage and grow the Supply Chain business for the mapped customer / client.
• Client Onboarding, Renewals and Static Management delivery and process with the aim to improve 'time to revenue' and client service experience.
• Pre/ Post on-boarding activity management and delivery.
• Troubleshoot difficult cases with the relevant stakeholders. Proactively identify potential issues/ concerns and escalate to management for attention/ support.
• Contribute to the teams' BAU productivity at the highest standards.
• Work in partnership with Associates to implement the model, thereby ensuring uniform approach towards adherence to DOIs and process notes.

Engagement

• Effective relationship and key stakeholder management with and across the networks to address issues/ concerns.
• Deal effectively with clients ensuring timeliness and client satisfaction

People and Talent

• Build a transparent and collaborative culture with specific performance metrics on the Bank's values.
• Lead through example and build the appropriate culture and values. Set appropriate tone and expectations from the team members and work in collaboration with risk and control partners.
• Ensure the provision of ongoing training and development of people and ensure that holders of all critical functions are suitably skilled and qualified for their roles ensuring that they have effective supervision in place to mitigate any risks.

Risk Management

• Monitor all major risk issues and concentrations. Where appropriate, direct remedial action and/or ensure adequate reporting.
• Responsible for identifying, assessing, monitoring, controlling and mitigating risks to the Group. Also, an awareness and understanding of the main risks facing the Group and the role the individual plays in managing them.
• Ensure a full understanding of the risk and control environment in area of responsibility.

Governance

• Promote an environment where compliance with internal control functions and the external regulatory framework is a central priority of the business
• Responsible for assessing the effectiveness of the Group's arrangement to deliver effective governance, oversight and controls in the business and, if necessary, oversee changes in the area
• Awareness and understanding of the regulatory framework, in which the Group operates, and the regulatory requirements and expectation relevant to the role.
• Responsible for delivering 'effective governance', capability to challenge the fellow executives effectively and willingness to work with any local regulators in an open and co-operative manner.

Regulatory & Business Conduct

• Display exemplary conduct and live by the Group's Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Lead the SCF India business to achieve the outcomes set out in the Bank's Conduct Principles: Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment.
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Key Stakeholders

• Effectively manage and have good working relationship with all stakeholders e.g. On-boarding team, SCF team, IMO, other bank teams, clients, internal / external stakeholders]

Other Responsibilities

• Embed here for good and Group's brand and values in Supply Chain India business.
• Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures.
• Multiple functions (double hats the responsibility)

Our Ideal Candidate

• Excellent communication skills - Verbal and Written
• Graduation with 1-3 years of experience
• Linguistic Proficiency - English & Hindi
• Good Knowledge of Accounts & Finance.
• Analytical Capabilities.
• Ability to work in high performance environment within assigned timelines
• Should be willing to travel
• Working knowledge of MS office - should have hands on Excel

• Bank training i.e. mandatory learnings and developmental - role specific and regulatory / compliance bank wide and role specific

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 160 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents. And we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion. Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Be better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term
• In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.
• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations
• Time-off including annual, parental/maternity (20 weeks), sabbatical (12 weeks maximum) and volunteering leave (3 days), along with with minimum global standards for annual and public holiday, which is combined to 30 days minimum
• Flexible working options based around home and office locations, with flexible working patterns
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.
• Recruitment assessments - some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.

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