Job Description

Position Overview:



Provides end-to-end sales support for the Banking organization. Delivers services in the following areas: (1) contract and order management, (2) logistics and solution delivery, and (3) billing and invoicing. Coordinates between relevant internal and external parties and ensures timely and accurate execution of sales (lead-to-order) and, especially, delivery (order-to-cash) processes. Executes global standards and practices at the local level.



Key Responsibilities:

• Supports Sales proposal development, demand forecasting, solution pricing, contract management and delivery and associated monitoring processes.
• Contributes to contract development and execution, ensuring necessary approvals and timely distribution to internal and external stakeholders.
• Serves as subject matter expert, engaging with Sales Operations team members, allied teams, product and program stakeholders, suppliers and customers to ensure understanding and resolution of process, administrative and other issues.
• Ensures correct and proper management of customer orders (sales and related purchase orders) in cooperation with GBS.
• Coordinates solution delivery with all relevant parties, ensuring prompt and regular customer communication.
• Contributes to the development, maintenance and distribution of accurate demand forecasts to all relevant parties.
• Provides funnel management support for central Sales Operations, ensuring adherence to established processes and reporting requirements.
• Provides and/or ensures monthly routines and reporting for Sales Operations management.
• Assists with development and implementation of Sales Operations process improvements.
• Serve as mentor to entry level associates.

Required Qualifications:

• Diploma or equivalent work experience required
• Minimum of 2-3 years of experience in sales operations or equivalent role (may be adjusted based upon local regulations or level of position)
• Good business English skills (written and spoken)

Preferred Qualifications:

• Proven experience with of working with data, driving analytics and reporting
• Able to demonstrate attention to detail and delivery to timelines
• Knowledge of order management processes , ideally gained in a Retail product environment
• Financial and Accounting understanding
• General knowledge of Diebold Nixdorf products and services is a plus
• Strong interpersonal skills and experience of building relationships at middle management levels of the organization
• Proficient in all MS Office products with an emphasis on Excel, PowerPoint, Word and Teams

Requisition Employer Description

Why should you join Diebold Nixdorf? Brightest minds + technology and innovation + business transformation The people of Diebold Nixdorf are 23,000+ teammates of diverse talents and expertise in more than 130 countries, harnessing future technologies to deliver personalized, secure consumer experiences that connect people to commerce. Our culture is fueled by our values of collaboration, decisiveness, urgency, willingness to change, and accountability. -Diebold Nixdorf is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity, age, marital status, veteran status, or disability status.


Areas of InterestSales and Support
Experience LevelMid-Senior Level Associate
CountryIndia
Primary LocationMumbai, Maharashtra, India
Remote - Work from HomeYes