Job Description

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About this opportunity

You will also be responsible for receiving trouble reports from the Operator\'s Customer Care Center (or from the Operator\'s customer directly in some very specific cases), resolving them to the customer\'s satisfaction and providing meaningful status on repair and/or restoration activity to the Customer Care Center (or to the Operators\xe2\x80\x99 customers).

• We believe in trust \xe2\x80\x93 we trust each other to do the right things!
• We believe in taking decisions as close to the product and technical expertise as possible.
• We believe in creativity \xe2\x80\x93 trying new things and learning from our mistakes.
• We believe in sharing our insights and helping one another to build an even better user plane.
• We truly believe in happiness, we enjoy and feel passionate about what we do and value each other\xe2\x80\x99s technical competence deeply.

What you will do

• Incident management raised through the ticketing tool or on customer request.
• Work with ISP\xe2\x80\x99s and third party vendors to identify issues with client infrastructure equipment.
• Help onsite engineers to check and resolve issues with the equipment, take cautious decision to ensure that the down time is as short as possible.
• Document new resolutions identified.

You will bring

• Interface with CPM\xe2\x80\x99s/End to end leads to ensure timely project deliverables.
• Implementations of activities related to 2G/3G/4G / 5G technologies.
• Expertise required with respect to Nokia / Ericsson.
• Importing and provision of XMLs and skills required in the troubleshooting of plans.
• Good understanding on the parameters related to new site integrations and reprinting of sites.
• Education: Academic degree, minimum on bachelor level, in engineering (IT, Telecom)
• Experience: 8-12 years.

Why join Ericsson?

At Ericsson, you\xc2\xb4ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what\xc2\xb4s possible. To build never seen before solutions to some of the world\xe2\x80\x99s toughest problems. You\xc2\xb4ll be challenged, but you won\xe2\x80\x99t be alone. You\xc2\xb4ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.

What happens once you apply?

Click Here to find all you need to know about what our typical hiring process looks like.

Encouraging a diverse and inclusive organization is core to our values at Ericsson, that\'s why we nurture it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team.

Ericsson is proud to be an Equal Opportunity and Affirmative Action employer, .

Primary country and city: India (IN) || India : Uttar Pradesh : Noida
Job details: Technical Authority Expert
Primary Recruiter: Mohit Chaturvedi

Ericsson