Job Description

A brand ambassador, providing strategic direction to the organisation and business growth by driving change initiatives for asset value creation

Job Purpose
The scope of the role is centred on managing multiple projects/accounts, providing strategic direction and business growth. Responsibilities include achieving top line and bottom line targets, creating roadmap for competency enhancement, overall customer engagement and account management and governance

Education
Diploma Engineers
Engineering Graduate

Preferred Education

Experience
5 to 7 years

Certifications
PMP Certification

Impact and Influence
Impacts business growth and profitability through impeccable delivery
Impacts company brand image by representing in industry forums, conferences, events or new customer meetings
Impacts business strategy with contribution to new market penetration and increasing market share
Influences team in driving productivity improvements and operational efficiencies
Influences team with implementation of organizational initiatives and in creating value assets to stimulate growth
Influences organizational growth and development through effective succession planning strategies

Principal Accountabilities (A)
Technical Management

Technical/Competency support
Accountable to facilitate technical support through internal and external stakeholders interaction

Competency development
Responsible to identify new competency requirement proactively and drive competency enhancement by creating roadmap for future revenue growth

Innovation
Participates in industry forums, conferences for case studies and technical papers

Project Management

Project management and governance
Accountable to govern project direction, status by coordinating and communicating with customers, leadership and project teams
Ensures optimum utilization through effective resource planning, adherence to timesheets, timely invoicing

Risk management
Accountable to track and monitor risk management plans
Accountable for identifying and mitigating risks related to contracts through governance reviews

Process Management

Processes and practices
Accountable for quality compliance, process management, cultivate culture of continuous improvement (productivity, quality, cost, conducting periodic reviews)
Responsible to provide management and administrative support to project teams (recruitment support, resource mobilization, logistics, infrastructure)
Accountable for compliance with organizational processes and business support processes (forecasting, timesheets, invoicing, accruals) for operational excellence

Customer Management

Relationship building
Responsible for overall client engagement. Builds strong long-term customer relationship and leverage it for business growth (brand advocacy)
Through open and clear communication, engage the client at every stage in the project life cycle and deliver business value

Escalation management
Accountable to manage customer escalations and be a single point of contact for all teams/projects
Responsible to identify and address root causes of escalations for process improvements
Responsible for measuring customer satisfaction index and strive for its improvement

Relationship building
Responsible for measuring customer satisfaction index and strive for its improvement

Principal Accountabilities (B)
Organisation Framing and Development

People management
Responsible for handling issues/conflicts/concerns within teams/stakeholders
Responsible for talent development and succession planning
Accountable to intervene and act on capability enhancement needs based on reviews
Responsible for employee engagement and team motivation

Performance management
Ensure fair and efficient execution of performance management process

Business and Strategy

Revenue and profitability
Accountable to achieve top line and bottom line targets
Responsible for tracking annual budgets, forecasting and ensuring predictability and sustainability of business
Responsible for effective negotiations and managing contracts/commercials (delivery, quality, cost)

Business development
Accountable to creating growth plans and strategy for given account/segment
Accountable to do the market analysis, win/Loss analysis to improve competitor advantage, identify proactive proposals, RFQs and RFIs through account mining
Responsible to support sales and marketing initiatives in alignment with sales strategy
Responsible for setting up customer specific ODCs and developing eco system inclusive of vendors and partners

Leadership Competencies
Influencing & Networking
Intrapreneurial Buiness management
Developing Others
Transformation Orientation
Planning & Organising
Customer Relationship Management
Critical Decision Making

Technical Focus Areas
Experience working with embedded tools (compilers (IAR), debuggers)
Experience developing embedded systems based upon ARM architectures.
C code development, Object oriented design, unit testing and functional testing will all be requirements for this assignment
Agile experience preferred
Experience with Jira and Jama (a plus)
Basic familiarity with hardware, including the ability to read schematics.
Experience working with Git at scale (medium-to-large teams, medium-to-large codebases).
Experience writing requirements specifications and design documentation.
Experience with the fundamentals of integrating and delivering quality code at scale. This means some level of familiarity with automated build and test systems. (Jenkins preferred).
Proficient with at least one widely-known design and modelling tool (Visio and/or PlantUML preferred).
Excellent communication skills both verbal and written.
Self-starters and directed
Team players
Be capable of asking for (escalating) and responding to help when necessary and appropriate.
High degree of self-directedness and discipline.
Ask questions when appropriate, but dive in to problem solve in an independent manner. I want enough experience where they are not inundating my engineering teams with questions they can look up themselves
Follow engineering process, solid technical writing skills, keep sound and rigorous notes.
Some other nice to have skills
1. Experience with PLC programming languages such as ladder logic or structured text.
2. Experience with network debugging tools (e.g. Wireshark).
3. Experience in software lifecycle management tools (e.g. Jira, Jama, Qtest).
The ability to write and execute test plans

Technical Competencies
IoT
ISO - Quality
ASIC Account Management
Telecommunication & Networking
Visual Studio
MS office tools
QXDM Logcat
Visio
Debuggers/IDE
Mobile
IEEE
Windows
SVN
CMMi
JIRA
Transportation/Automotive
Microsoft Project

Skills
JIRA
IoT
Transportation/Automotive
Telecommunication & Networking
Visual Studio
Mobile
ISO - Quality
Visio
SVN
IEEE
CMMi
QXDM Logcat
ASIC Account Management
Debuggers/IDE
MS office tools
Windows
Microsoft Project
Education: Any Graduate
Industry: IT-Hardware/Networking, Telecom

Skills Required