Job Description

Specialist - Legal and Compliance Solutions - BeSure Location: Hyderabad, India #LI-Hybrid About the Role: Our Legal and Compliance Solutions team is looking for Specialist who will be responsible for delivery of centralized Local Admin activities for Compliance system business users, Compliance professionals and Novartis stakeholders. This role is responsible for effective delivery of front-line Compliance system support towards Novartis wide activities, processes, and programs as it relates to the responsibilities of the Ethics & Compliance department. Key Responsibilities: 1.Act as System Admin for the Compliance system in accordance with the compliance policy and system business-rules. Serve as Frontline support to local/ end-users from various countries and functions that are onboarded to the system 2.Delivery of assigned tasks as per the designated target KPIs. Documentation of system operations process, working procedures, SOPs, Collaborate with Local Ethics and Compliance function as well as Global Admin team for effective resolution of queries/ issues 3.Provide resolution to system users about their queries related to the system business issues or business process. Resolve user access and system access provisioning requests/ issues. Train and assist business end-users on the tool as required 4.Support end-users about any of their reporting requirements based on the system capabilities. Support any data gathering exercise for internal reporting and operational KPI tracking. Gather, review and communicate system update/ enhancement requirements to appropriate functions. Support UAT/ system testing activities as needed. Keep appraised with in-depth knowledge of policies and associated systems. 5.Ensure high-quality deliverables by implementing quality measures and maintaining quality assurance for all the assigned deliverables. Ensure consistently high level of client satisfaction through effective deliverables of tasks and execution of client-specific solutions Diversity & Inclusion / EEO We are committed to building an outstanding, inclusive work environment and diverse teams representative of the patients and communities we serve. Minimum Requirements Essential Requirements: .3 to 4 years of work experience in business operations and service management environment .M. Sc, MBA, Bachelor\'s degree in Computer Science/ Management Information Systems BE/ B.Tech .Excellent spoken and written communication skills .Service mindset and customer satisfaction approach .Familiarity of working in business operations environment .Policy-systems knowledge Desirable Requirements: .Systems Quality assurance/ quality control experience .Systems documentation and process mapping expertise .MS-Office: Excel and PowerPoint Why Novartis Our purpose is to reimagine medicine to improve and extend people\'s lives and our vision is to become the most valued and trusted medicines company in the world. How can we achieve this With our people. It is our associates that drive us each day to reach our ambitions. Be a part of this mission and join us! Learn more here: You\'ll receive: You can find everything you need to know about our benefits and rewards in the Novartis Life Handbook. Commitment to Diversity and Inclusion: Novartis is committed to building an outstanding, inclusive work environment and diverse teams\' representative of the patients and communities we serve. Join our Novartis Network: If this role is not suitable to your experience or career goals but you wish to stay connected to hear more about Novartis and our career opportunities, join the Novartis Network here: No video provider was found to handle the given URL. See for more information.

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