Job Description

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Role Proficiency: Owns the overall delivery providing expert consultancy to developers and leads in the area of specialization; ensuring process level and customer level compliance.

Outcomes: * Promote technical solutions which support the business requirements within the area of expertise.

• Ensures IT requirements are met and service quality maintained when introducing new services. Considers the cost effectiveness of proposed solution(s).
• Set FAST goals and provide feedback to FAST goals of mentees
• Innovative and technically sound in analyzing projects in depth
• Define and evaluate standards and best practices for the technology area of expertise.
• Collaborate with architects by helping them in choosing the technology tools for solutioning.
• Proactively suggest new technologies for improvements over the existing technology landscape.
• Leads technical consultancy assignments which involve specialists from various disciplines; taking responsibility for quality timely delivery and the appropriateness of the teams'; recommendations
• Make recommendations on how to improve the effectiveness efficiency and delivery of services using technology and methodologies.

Measures of Outcomes: * Adherence to engineering process and standards (coding standards)

• Defined productivity standards for project
• Schedule Adherence
• Mandatory Trainings/Certifications
• Innovativeness (In terms of how many new ideas/thought processes/standards/best practices he/she has come up with)
• Maintain quality standards for individual and team
• Adhere to project schedules for individual and team
• Number of technical issues uncovered during the execution of the project
• Number of defects in the code
• Number of defects post delivery
• Number of noncompliance issues
• On time completion of mandatory compliance trainings
• Adhere to organizational policies and processes

Outputs Expected: Code: * Independently develop code for the above

• Define and maintain technical standards and best practices

Configure: * Implement and monitor configuration process

Test: * Review unit test cases

scenarios and execution
Documentation: * Sign off templates

checklists
guidelines
standards for design/process/development

• Sign off deliverable documents; design documentation

requirements
test cases and results
Manage Defects: * Perform defect RCA and mitigation

Design: * Creation of design (HLD)architecture for Applications/feature/Business Components/Data Models

Interface with Customer: * Proactively influence customer thought process

• Consider NPS Score for customer and delivery performance

Certifications: * Forecast the roadmap for future technical certifications

Domain relevance: * Develop features and components with thorough understanding of the business problem being addressed for the client

Manage Project: * Technically overseeing and taking ownership of end to end project lifecycle

Manage knowledge: * Consume and contribute to project related documents

share point
libraries and client universities

• Contribute to sharing knowledge

upskilling in TICL
GAMA etc

• Mentoring and training within the account and the organization.

Assists others in resolving complex technical problems: * Manage all aspects of problem management activities

investigating the root cause of problems and recommending SMART (specific
measurable
achievable
realistic
timely) solutions
Development and review of Standards & Documentation: * Define software process improvement activities and communicate them to a range of individuals

teams and other bodies.
Leading Complex Projects: * Leads the technical activities in a significant or complex project or portfolio of project; accountable to the Technical Engineer

Project Manager or Portfolio Manager for the delivery and quality of technical deliverables.

Skill Examples: * Ability to provide expert opinions to business problems

• Proactively identifying solutions for technical issues
• Ability to create technical evaluation procedures
• Coaches and leads others in acquiring knowledge and provides expert advice
• Ability to translate conceptual solutions to technology solutions by choosing the best technical tools
• Ability to estimate project effort based on the requirement
• Perform and evaluate test results against product specifications
• Break down complex problems into logical components
• Interface with other teams designers and other parallel practices
• Set goals for self and team; provide feedback to team members
• Create and articulate impactful technical presentations
• Follow high level business etiquette in emails and other business communication
• Drive conference calls with customers and answer customer questions
• Proactively ask for and offer help
• Ability to work under pressure determine dependencies risks facilitate planning and handle multiple tasks.
• Build confidence with the Customers by meeting the deliverables in time with quality.
• Ability to design a new system from scratch
• Capability to take up reengineering of existing systems by understanding the functionality
• Capability to estimate and present to client
• Ability to contribute ideas and innovations

Knowledge Examples: * Deep level proficiency in the specialist area.

• Proficiency in technology stacks
• Appropriate software programs / modules
• Programming languages
• DBMS
• Operating Systems and software platforms
• SDLC
• Integrated development environment (IDE)
• Agile - Scrum or Kanban Methods
• Knowledge of customer domain and sub domain where problem is solved
• Knowledge of new technologies (e.g.; Data science AI/ML IoT big data etc cloud platforms)
• RDBMS and NOSQL
• Deep knowledge on architecting solutions and applications on cloud-based infrastructures.

Additional Comments:

Overall 10+ years of application development out of which 3-5 years of ServiceNow development and implementation experience required. Prior experience with the Discovery module implementation in ServiceNow and strong knowledge of the CMDB and Asset management modules Strong knowledge on latest version of CSDM. Prior experience with Service Mapping implementation in ServiceNow is a must. Good knowledge on ServiceNow Events Management module. Good knowledge on the ServiceNow basic applications like Incident, Problem, Change, Knowledge Management and Service Catalog Design and implement new functionality using Variable sets, Forms design, Business Rules, UI Policies, Client Scripts, Access Lists, Workflow Activities, Flows ,Script Includes etc. Service Catalog and Request Workflow Design and Configuration. Modules & Application implementation and Automated Test Framework knowledge. Use of Mid server, web-services, REST services configurations, schedulers, email, events and notifications. Experience in JavaScript and glide scripting. Knowledge of technical components such as ServiceNow LDAP, SSO, Search, Reports, Users and Groups configuration. Work with functional and admin teams to deliver automated workflow solutions in ServiceNow Facilitate and support the rollout of new application and enhancements in ServiceNow Advise functional and admin teams on design, development and overall ServiceNow best practices Work with Business Systems Analyst to gather and review requirements Experience with ITIL & Scrum methodologies Working knowledge of relational database concepts and structure Experience with security risks and impact from a development perspective Integration experience with REST is must and SOAP is a plus Collaborate with business, systems, and Technology partners in business analysis meetings to develop business and systems requirements Knowledge on ServiceNow APM and ServiceNow SecOps is a plus Strong knowledge of ITIL v3 methodologies, ITSM concepts, enterprise IT architecture, relational databases Excellent communication skills (verbal & written) Shift timings: US shift experience 7-10 relevant years