Job Description

: Diageo is a global leader company in beverage alcohol with an outstanding collection of over 200 brands enjoyed in more than 180 countries. We are a family to about 30,000 talented people who are working efficiently together to make Diageo one of the most respected consumer-based product companies in the industry. Step into any Diageo distillery, brewery or office across the world and you\'ll be greeted with teams of people who are good at what they do as well as enjoy doing it. Diageo Business Services India (DBSI), provides a wide array of financial and business services which caters to the different Diageo markets and functions worldwide. Over the years, the services offered have grown rapidly in terms of scale and scope, gradually moving toward higher value and more complex activities related to our ever-expanding markets and businesses. Now, with an increased focus on standardizing our end-to-end process excellence, DBSI is set to become a primary player to drive premier productivity, business agility and growth, with the aim to liberate and equip markets to win. Purpose of Role: Provide world class support for the Customers to ensure all orders are fulfilled at a given timeline, credit and debit notes are billed on time, incoming cash is timely allocated from bank account to customer ledger and within customer ledger. Accounts are monitored and regularly followed up to ensure faster cash collections and dispute management is catered to. Also, can analyse data and investigate inventory & stocks with skills. An understanding in pricing & data management of products. He/she should have the same analytical mindset who could drive the team and process alongside the team leader. A deeper understanding of the processes is also expected from the Applicant, to facilitate in identification of process gaps which requires to be fixed with long term solutions and mitigation in conjunction with the team leader. Key Responsibilities: Daily Delivery responsibilities: Process customer orders, ensuring accuracy and compliance with company policies and procedures. Collaborate with sales and logistics teams to verify product availability, pricing, and shipping details. Resolve order-related discrepancies, issues, and inquiries promptly and effectively. Set credit limits based on company policies and customer credit history. Monitor credit accounts to identify potential risks and proactively address overdue payments. Initiate contact with customers to collect outstanding payments via phone, email, or other communication channels. Negotiate payment plans when necessary while maintaining a respectful and professional demeanour. Record and track collections activities, ensuring accurate and up-to-date payment history records. Customer Relationship Management: Maintain positive relationships with customers, addressing their inquiries and concerns about invoices and payments. Provide exceptional customer service by responding promptly to inquiries and demonstrating a proactive attitude. Reporting and Analysis: Prepare regular reports on accounts receivable status, collections efforts, and outstanding balances. Analyze collection trends and develop strategies to improve cash flow and reduce aged receivables. Process Improvement: Identify opportunities for process enhancements within order management, vendor management & pricing, credit control, and collections functions. Collaborate with cross-functional teams to implement process improvements and automation. Compliance and Documentation: Ensure compliance with company policies, industry regulations, and financial standards. Maintain accurate and organized documentation for orders, credit decisions, and collections efforts. Qualifications and Experience Required: Essential Work location will be Gurgaon Bachelor\'s degree in finance, Accounting, Business Administration, or related field (or equivalent work experience). Deep knowledge of Order to cash processes and its controls. Deep SAP knowledge Excellent Excel skills Excellent interpersonal and communication skills High accuracy Fluent in English & Spanish language skills - company language The candidate should be open to support a training period of 12 months in Bangalore and then relocate to Gurgaon Desirable Proven experience in order management, credit control, and collections, with a minimum of [4] years of relevant experience. Strong understanding of accounting principles, credit evaluation, and collections techniques Proficiency in using financial software, enterprise resource planning (ERP) systems, and Microsoft Office Suite. Excellent verbal and written communication skills, with the ability to interact professionally with customers and internal stakeholders. Strong negotiation and problem-solving abilities. Detail-oriented mindset with a focus on accuracy and data integrity. Ability to work independently, prioritize tasks, and meet deadlines. Analytical skills to interpret financial data and make informed decisions. Experience with process optimization and continuous improvement initiatives. This is a Full-time role flexibility is something non-negotiable according to time zone of serviced market. Worker Type : Regular Primary Location: Bangalore Karle Town SEZ Additional Locations : Job Posting Start Date : 2023-09-08

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