Job Description

Overview:
TekWissen Group is a workforce management provider operating throughout India and several other countries worldwide. The client below is a leading technology company offering a range of IT solutions to businesses and organizations, enabling them to transform their digital futures
Position: Specialist, Customer Services
Location: Bangalore
Duration: 6 Months
Job Type: Contract
Work Type: Onsite
Shift Timings: 24/7 Rotational shift
:

• 2 3 years of experience in operational support or similar roles.
• Proficiency in MS Office applications.
• Ability to validate systems and applications using defined checklists.
• Strong analytical skills with experience handling large datasets to create reports and dashboards.
• Excellent communication skills for effective interaction with internal and external stakeholders.
• Flexibility to work in shifts.
• Previous experience in CRM including experience not limited to hands-on with SAP and Salesforce for case handling and workflow updates.
• Skilled in maintaining accurate records and completing end to end processes.
• Strong experience in transaction processing and data management while handling high volume tasks like validation, documentation, and reconciliation.
• Specialized in non-voice operational support, including email processing, CRM updates, documentation handling, and workflow monitoring. (only internal calls)
• Experience in transitioning new activities, including process mapping, SOP creation, knowledge transfer, and stabilization of migrated tasks.
• Well versed in BPO operational frameworks, including SLA/KPI management, productivity tracking, quality checks, and escalation handling i.e. efficiently in fast-paced BPO environments.
• Graduate/Postgraduate degree (non-technical).

Experience:

• Total Exp: 0-1 Years
• Rel Exp: 1 year

TekWissen Group is an equal opportunity employer supporting workforce diversity.

Skills Required