Job Description

JLL empowers you to shape a brighter way.
Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.
Specialist - Change Management
Overview
We are seeking a Specialist - Change Management to join our Work Dynamics Technologies (WDT) Operations Team. This role is a key member of our WDT Operations Center of Excellence, supporting WDT Operations Leadership, and partnering with product management, matrixed operations leaders, and cross-functional business stakeholders to drive operational quality within the organization. This role combines operational excellence and attention to detail to optimize our Work Dynamics technology portfolio and deliver exceptional business outcomes.
Key Responsibilities
As Specialist - Change Management for JLL, you will be a key contributor to operational excellence through data analysis, process improvement, and cross-functional support. This role focuses on translating complex operational data into actionable insights that drive efficiency and support strategic decision-making across our Work Dynamics technology portfolio. High-level themes of this role include:
Data Analysis & Reporting - Analyze operational metrics, performance data, and business trends to provide insights that inform strategic and tactical decisions
Process Optimization - Identify inefficiencies in current workflows and develop solutions to streamline operations and improve operational quality
Performance Monitoring - Track KPIs, SLAs, and operational benchmarks to ensure consistent service quality and identify areas for improvement
Project Coordination - Support operational initiatives through project tracking, resource planning, and stakeholder communication
Quality Assurance - Develop and maintain operational standards, procedures, and quality control measures
Technology Utilization - Leverage business intelligence tools and operational systems to enhance data visibility and process automation
A day in the life of this role includes:
Maintain and update operational procedures, ensuring documentation reflects current processes and best practices
Extract and analyze operational data from multiple systems to create performance reports
Partner with Finance and Financial Operations to support data aggregation and analysis of budgets and actual expenses
Develop and maintain organization knowledge bases and collaboration spaces
Prepare ad-hoc analysis and presentations for senior leadership on operational performance and strategic initiatives
Review and validate data integrity in operational systems, identifying and resolving discrepancies
Assist with deep-dive analysis on operational trends, usage patterns, and performance to identify improvement opportunities
Participate in cross-functional project meetings, providing data-driven recommendations and tracking project milestones
Collaborate with product teams to analyze user behavior data and provide insights on feature adoption and platform optimization
Support vendor management activities by analyzing service provider performance and contract compliance
Qualifications
A bachelor's degree from an accredited institution is preferred
3+ years of relevant/professional experience related required
Strong analytical and problem-solving skills
Excellent written and verbal communication skills
Advanced proficiency in Excel is preferred
Commercial real estate industry knowledge is preferred
Strong stakeholder attention with ability to align multiple teams around common initiatives
Possess strong planning, execution, and organizational abilities to drive effectiveness and realize outcomes
Location:
On-site -Gurugram, HR
Scheduled Weekly Hours: 40
If this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements. We're interested in getting to know you and what you bring to the table!
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