Provides services at expected levels with a clear customer service and escalates exceptions
Corresponds to internal and external inquiries
Support the measurement and delivery of service levels and SLA/KPI targets
Manage day-to-day activities (modules to be assigned):
Travel & Expense
Process accounting of advance payments
Travel and Expense Claims including receipts processing and payment of claims
General and Customer service including delegations, reminders and reporting
Query handling for end-users
Ensure compliance with policy and performing checks
Providing input for T/E Accruals, account reconciliations and month-end-closing
Administration of Corporate T&E cards and Business Travel Accounts (BTA)
Attend and resolve employee inquiries via emails and calls
Customer Solution Center
Ensure vendor queries responded within 3WD
Ensure timely vendor SOA reconciliations and BSR submissions with complete review
Others
Log initiatives/improvements in CI tools
Excellent communication skills over call as the position requires to take calls on a daily basis
Candidate with experience in calling profile desirable
1-3 years of Financial experience, with good functional expertise in SAP
Demonstrate ability to work effectively in a multi-national, matrix organization.
Previous experience in managing pay runs
Focus on results
Alcon is an Equal Opportunity Employer and takes pride in maintaining a diverse environment. We do not discriminate in recruitment, hiring, training, promotion or other employment practices for reasons of race, color, religion, gender, national origin, age, sexual orientation, gender identity, marital status, disability, or any other reason.
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