Job Description

Thales people architect identity management and data protection solutions at the heart of digital security. Business and governments rely on us to bring trust to the billons of digital interactions they have with people. Our technologies and services help banks exchange funds, people cross borders, energy become smarter and much more. More than 30,000 organizations already rely on us to verify the identities of people and things, grant access to digital services, analyze vast quantities of information and encrypt data to make the connected world more secure.Present in India since 1953, Thales is headquartered in Noida, Uttar Pradesh, and has operational offices and sites spread across Bengaluru, Delhi, Gurugram, Hyderabad, Mumbai, Pune among others. Over 1800 employees are working with Thales and its joint ventures in India. Since the beginning, Thales has been playing an essential role in India\'s growth story by sharing its technologies and expertise in Defence, Transport, Aerospace and Digital Identity and Security markets. The candidate will part of the L1 Operations and Support, in charge of providing Tier I technical support and incident management for hosted and managed services. This is a global team that delivers 24/7 support and incorporates service monitoring to meet the requirements of customer service level agreements. Bilingual in both English and Spanish languages. Convey specific requirement to the Squad. Spanish Translator and Operations Support : Translates confidential e-mail and other written documentation from Spanish to English, and English to Spanish Provides verbal interpretation for meetings and conference calls Will establish and maintain contact with customers for request and incident management. Follows up with clients to ensure satisfaction and understanding Interpret both legal terminology and colloquial language Edit and proofread text to accurately reflect language Speak clearly in both languages using proper pronunciation, enunciation and polite expressions Monitoring the alerts and taking the required actions by following work instructions Maintain punctuality and availability during scheduled work hours You will establish and maintain contact with customers for request and incident management You will deliver Tier I technical support for customers on hosted and managed services and escalate critical issues to Tier II support You will provide service monitoring and associated predefined actions on hosted and managed service and escalate to Tier II as needed You will support recurring service operations on hosted and managed services You will participate to the handover from set-up to production by reviewing service documentation and monitoring testing and internal tools Candidate should ramp up on the technical part to handle L1 ticket no later than 6 months after the starting date At Thales we provide CAREERS and not only jobs. With Thales employing 80,000 employees in 68 countries our mobility policy enables thousands of employees each year to develop their careers at home and abroad, in their existing areas of expertise or by branching out into new fields. Together we believe that embracing flexibility is a smarter way of working. Great journeys start here, apply now!

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