Job Description

About Us Heads Up For Tails is a one-stop pet products brand with its paw-prints across India. We design, manufacture, and customize stylish, high quality and utility driven pet products to improve the quality of your pet\'s life and make pet ownership delightful. We were founded with the sole aim of making the lives of all pet companions better and on the strong belief that pets are family. By offering products and services that make pets more comfortable, healthier, and happier, we hope to strengthen the bond between pet and parent. With a firm belief in safety, innovation, and empathy, we create and curate a range of relevant pet products and services. We are constantly adding to our inventory of products and services to provide parents with a holistic pet care experience and hope to become rock solid partners in each family\xc3\xa2\xe2\x82\xac\xe2\x84\xa2s pet parenting journey. We have been awarded the \xc3\xa2\xe2\x82\xac\xcb\x9cBrand of the Year\xc3\xa2\xe2\x82\xac\xe2\x84\xa2 Award three times (2017, 2019 and 2021), most recently awarded at Homburg Palace, Vienna. Position Summary The Spa Manager\'s responsibilities include delivering world class service to the potential and existing customers whilst showing a lot of fondness towards the pets, evaluating the performance of the team, and preparing concise sales reports. S/he needs to develop strategies to improve customer service, drive store sales, increase profitability, create store policies and marketing programs that will increase sales and grow the existing customer base. S/he needs to maintain high standards at our Spa\xe2\x80\x99s and conditions and foster a positive environment. Responsibilities

• Identifying current and future customer requirements by establishing rapport with potential and actual customers and other persons in a position to understand service requirements.
• Creating sales plans and quotes in alignment with business objectives
• Supporting Groomers with day-to-day Spa operations.
• Maintaining a healthy relation with the pet parents and making their pets comfortable at our spa.
• Ensuring the safety and cleanliness of the centres.
• Maintaining the stability and reputation of the spa by complying with legal requirements.
• Determining marketing strategy changes by reviewing operating and financial statements and departmental sales records.
• Maintaining operations by initiating, coordinating, and enforcing program, operational, and personnel policies and procedures.
• Contributing to team effort by accomplishing related results as needed.
• Ensuring high levels of customer satisfaction through excellent sales service
• Training & mentoring the new hires.

Minimum Qualifications, Skills and Competencies

• Bachelor\xe2\x80\x99s Degree and at least 4-8 years of working experience in a relative field
• Should be an ardent pet lover.
• Comfortable with presenting data and incorporating it into reporting across multiple levels of the organization
• Self-motivated and able to work as part of a team in a fast-paced environment with changing priorities.
• Strategic, analytical and creative thinker; able to create and develop new methods for improvement
• Goal orientated: ability to stay focused on delivering results
• Strong interpersonal skills and the ability to work with individuals across all organizational levels required.
• Willingness to assist other departments to develop solutions and metrics

What Heads Up For Tails Can Offer You: Heads Up For Tails is the single largest organized leader in the growing pet care industry in India, a market thats estimated to reach INR 5475 crores by 2025. With an omni-channel network of manufacturing, retail, e-commerce and distribution, Heads Up For Tails can offer you a dynamic and ambitious work environment where you can leverage your experiences and skills to solve exciting, complex problems. We offer you a culture that thrives on ownership and initiative, where people who are excited about taking the path less travelled will thrive and succeed.