Job Description

We are seeking a mission-driven and strategic Head of Solutions Engineering to own the complete end-to-end technical lifecycle-from pre-sales qualification and solution design, through POCs and pilots, to implementation and go-live.
1. Pre-Sales
Partner with Sales post-discovery to lead demos, POCs, and technical deep dives
Understand customer workflows, use cases, and decision drivers
Tailor demos and technical narratives to clearly articulate business value
Translate complex capabilities into simple, compelling customer outcomes
2. Solution Design & Architecture
Map customer requirements to platform capabilities and integrations
Recommend scalable architectures, APIs, data flows, and deployment patterns
Identify product gaps early and propose configuration-led or architectural solutions
Ensure designs meet performance, compliance, and reliability standards
3. Technical Relationship Management
Act as a trusted technical advisor throughout evaluation and implementation
Proactively manage technical objections, risks, and dependencies
Influence enterprise decision-making by demonstrating feasibility, impact, and ROI
4. Cross-Functional Collaboration
Share structured field insights with Product to inform roadmap priorities
Work closely with Engineering on POC requirements, blockers, and clarity
Bridge customer needs with internal capabilities to ensure successful delivery
5. POC Execution & Implementation Ownership
Lead end-to-end execution of POCs and complex integrations
Oversee both standard and non-standard post-sale implementation flows
Ensure solutions are configured for billing, usage tracking, and reporting
Maintain accurate technical and customer data in CRM and internal systems
6. Post-Sales Enablement & Customer Success
Partner with Customer Success for seamless onboarding and handoff
Support configurations, workflows, dashboards, and risk controls
Assist customers with API/SDK integration, troubleshooting, and best practices
7. Evangelism & Internal Enablement
Build reusable demo assets, solution templates, and integration guides
Train Sales and GTM teams on technical positioning and platform capabilities
Represent the company in key customer sessions, webinars, and industry forums
- Head the Solutioning team- Work directly along with the founder
8+ years of experience in Solutions Engineering, Pre-Sales, Technical Consulting, or similar roles
Strong proficiency with APIs, SDKs, SQL, Python, and data-driven integrations
Proven experience delivering POCs and enterprise implementations end-to-end
Ability to communicate complex technical concepts to both technical and business stakeholders
Demonstrated success influencing product direction and cross-functional teams
Hands-on, solution-oriented mindset with full ownership of the customer lifecycle
Experience in fraud, identity verification, risk, security, or fintech is a strong plus
Comfort working in fast-paced, high-growth environments
Our clients are digital-first businesses operating in high-trust, high-risk environments such as fintech, banking, payments, lending, marketplaces, e-commerce, gaming, and other regulated platforms. They serve large user bases and process high volumes of online transactions, making identity verification, fraud prevention, and compliance critical to their success. These organizations work with cross-functional teams spanning product, engineering, risk, fraud, and compliance, and they value partners who can deliver scalable, API-driven solutions, provide strong technical guidance, and act as trusted advisors in helping them reduce fraud, meet regulatory requirements, and build secure, seamless digital experiences.
Work with purpose: Build systems that reduce fraud, expand access, and protect people from digital harm
Cutting-edge technology: Solve problems using AI, risk intelligence, and graph-based systems at scale
Real-world impact: Your work directly protects millions of people and businesses globally
Rapid growth: Join a company scaling 4x YoY, where ownership and bold ideas are rewarded
Empowering culture: Flexible work, speed-driven execution, and a strong sense of ownership
Life beyond work: Team offsites, social events, and a culture that values connection and fun

Skills Required