Job Description

We help the world run better

Our company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.Apply now!

Summary

As market leader in enterprise application software, SAP helps companies of all sizes and industries innovate through simplification. From the back office to the boardroom, warehouse to storefront, on premise to cloud, desktop to mobile device - SAP empowers people and organizations to work together more efficiently and use business insight more effectively to stay ahead of the competition. SAP applications and services enable customers to operate profitably, adapt continuously, and grow sustainably. We are highly motivated and skilled engineers located across the Globe.

What you Will do

As part of the ISBN [Intelligent Spend & Business Network] team, the primary function of the Technical Support Engineer is to use product & technical expertise to support customers experiencing issues on the SAP Ariba applications. The Technical Support Engineer delivers an exceptional customer experience by:

Using knowledge of SQL and Java to troubleshoot and resolve issues

Focusing on customer service, including frequent, high quality communication

Provide direct technical assistance with customers via Service Now[SNOW]

Own and manage concurrent cases in a ticketing system

Provide ongoing and timely communication to customers regarding the status of their issues

Troubleshoot customer issues to resolution

Create internal/external content for SAP Ariba\'s User Community and internal knowledgebase

Collaborate with and develop strong working relationships with cross-functional, global teams

Liaise with customers and Product Engineering/Management to identify, prioritize, and resolve reported system defects

Provide on-call support during evenings and weekends as required by a rotational schedule

Demonstrate a high level of expertise with product functionality; continue developing core product skill set as new innovations are released

Ensure that emergency situations or business critical issues are resolved in the most timely and effective manner possible

All other duties as assigned

What you Bring:

Experience with one or more of the following:

-Hands-on experience on SQL

-Reading Java and object-oriented programming

-XML, including SOAP UI and html

-Troubleshooting and debugging common web-browser issues

-SSO (Single Sign-on) technologies, particularly SAML

-Exceptional written and oral communication skills

-Effectively handle difficult and challenging customer interactions

-Proven ability to manage multiple tasks or projects with changing priorities

-Successfully troubleshoot reported issues by gathering symptoms, narrowing down causes, and finding creative workarounds

-Thrive in a fast-paced environment and Ability to work cross-culturally

-Bachelor\'s Degree with a minimum of 3+ years of experience in Support, Software Development, IT, or Quality Assurance

#SAPInternalT2

We build breakthroughs together

SAP innovations help more than 400,000 customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with 200 million users and more than 100,000 employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, we build breakthroughs, together.

We win with inclusion

SAP\'s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone - regardless of background - feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the . Specific conditions may apply for roles in Vocational Training.

EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
Successful candidates might be required to undergo a background verification with an external vendor.

Requisition ID: 371497 | Work Area: Customer Service and Support | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid.

Requisition ID: 371497

Posted Date: Apr 24, 2023

Work Area: Customer Service and Support

Career Status: Professional

Employment Type: Regular Full Time

Expected Travel: 0 - 10%

Location:

Bangalore, IN, 560103

Job alert

The key to SAP\'s success? Our people.

We grow. We lead. We innovate - together! We believe that the difference between success and failure is a great team. As colleagues, we support, challenge, and inspire one another every day. We\'re results-driven and ready to go the extra mile for our customers. We all work from different places dealing with different challenges and opportunities. But our goal is mutual. We build breakthroughs, together.

Driven by innovation? It\'s in our DNA.

At SAP, innovation is more than just developing top-notch software - it\'s creating technologies that open up new possibilities. As a cloud company we are future-proofing our customers\' business and building systems that provide a foundation for growth and innovation. We know this doesn\'t happen by accident, so we provide a working environment that promotes free thinking, bold ideas, and collaboration. Of course, having the resources and expertise of a major global organization helps too.

Got ambitious goals? Achieve them - at SAP.

Stay relevant, agile, successful. SAP\'s robust portfolio of learning and development offerings helps you unlock your potential, stay ahead of technology and accelerates your career. At SAP, we want to make sure our employees are happy, healthy, fulfilled, challenged - and working towards their individual career goals.

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